ABOUT ALU
ALU is re-imagining university education for the 21st century by applying an innovative approach to tertiary education. We are leveraging modern pedagogy, advanced education technology and global partnerships with leading employers and universities to provide a deeply engaging learning experience. We are building campuses across the continent to deliver this new model of higher education. Our first two campuses —Mauritius and Rwanda— are already open, as is the ALU School of Business and five other hubs in major cities across the continent. Our ultimate objective is to develop 3 million game-changing leaders for Africa and the world by 2060.
HOW WE WORK
As a high-growth start-up, the ALU Team approaches education from first principles, empowers individuals to design, test, and implement creative new ideas, and works closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.
ABOUT THE ROLE
The Parents Associate will be responsible for building strong relationships with parents of the Africa Leadership University (ALU) community. They will be the primary point of contact for parents, providing information, and support, and ensuring a positive experience for both parents/guardians. The Parents Associate will work in person at ALU's campus and collaborate closely with various internal departments to address parents' concerns and contribute to the overall success of the university.
RESPONSIBILITIES
- Serve as the main point of contact for parents, addressing their inquiries, concerns, and requests promptly and with utmost professionalism.
- Develop and maintain strong relationships with parents, fostering a sense of trust and open communication.
- Provide information and guidance on ALU's programs, policies, and procedures to parents, ensuring they have a comprehensive understanding of the university's mission and values.
- Coordinate parental involvement in student activities and events, facilitating effective communication between parents and relevant university departments.
- Organize regular information sessions, workshops, and orientations for parents to enhance their awareness of ALU's academic, extracurricular, and support services.
- Collaborate with the Admissions team to assist parents in enrollment, offering guidance on financial aid, scholarships, and other relevant matters.
- Act as an advocate for parents and students, representing their needs and interests within ALU's administration and decision-making processes.
- Support parents throughout the academic year, ensuring they are informed of their child's progress, challenges, and achievements.
- Create and distribute newsletters, parent handbooks, and other communications to inform parents about important updates and events.
- Identify opportunities for enhancing the parent experience and propose initiatives to strengthen parent involvement and engagement within the ALU community.
- Collaborate with marketing and recruitment teams to assist with parent testimonials and promotional materials that showcase the positive impact and experiences of ALU parents and their families.
- Maintain accurate records and documentation related to parent interactions and ensure confidentiality is upheld.
- Stay informed about current trends and best practices in parent engagement and incorporate relevant approaches into ALU's processes.
QUALIFICATIONS
- Bachelor's degree in a related field (education, administration, communications, or a relevant social science discipline).
- Minimum of 4-5 years of relevant experience, preferably in an educational or customer service setting.
- Strong interpersonal and communication skills, with the ability to build relationships and engage effectively with diverse groups of parents and stakeholders.
- Excellent problem-solving and conflict-resolution skills, with a proactive approach to addressing parents' concerns.
- Demonstrated ability to work collaboratively in a team-oriented environment, balancing multiple tasks and priorities.
- Familiarity with educational environments and an understanding of student support systems.
- Proficiency in using G Suite and other relevant software applications.
- Fluency in English; additional fluency in another primary African language will be an advantage.
- A positive attitude, flexibility, and cultural sensitivity. Willingness to work occasional evenings and weekends, as required.
- Familiarity with ALU's mission and values, and a genuine interest in supporting young African leaders in their educational journeys.
