Head of Operations



Johannesburg, South Africa
Posted on Friday, September 15, 2023

AllLife is looking for passionate, talented and highly successful Head of Operations to lead, build and drive a sustainable and scalable operations team and deliver against business strategies, goals and objectives.

We are looking for someone who leads from the front, who is hungry to grow personally and bring a new dynamic to our team, someone who is exceptional at inspiring, growing and delivering through people.

The ideal candidate MUST have had extensive exposure to life insurance, MUST have exposure to running multiple and/or complex operations, as well as be comfortable leading a multichannel environment (Inbound, Outbound, Digital etc.)

This is a senior management role, reporting to the Operations Executive and the role oversees multiple areas of operations including – Retentions, Customer Service, Sales to Existing Customers, Tele Underwriting and Health Monitoring and Management.


· Matric

· Clear Criminal and Clear Credit Record

· Own transport


· Must have 4 - 5 years’ experience in leading highly successful Operations and Sales Teams.

· Must have 2 - 3 years’ experience in multichannel contact centre management.

· Must have 2 - 3 years’ years’ experience in working in highly complex environment or running multiple teams with different disciplines.

· Must have 2 - 3 years’ years’ sound insurance industry knowledge.

· Solid experience in servicing or selling complex underwritten life insurance is preferable.

· Experience in health care monitoring or management an advantage

· Individuals must have a successful and proven track record.

· Computer literate (Strong Excel Skill)

· Tertiary Education Preferable

· FAIS Accredited/RE5 Advantage


· Driving a performance and customer comes first culture that will aid in the growth and success of the business.

· Should encourage and promote team energy, company values and culture positively.

· Ability to develop improvement strategies for continuous improvement and to address low performance and low performers.

· Ability to develop, drive and oversee strategic initiatives and projects.

· Strong ability to implement and automate processes to streamline operations and output.

· Creating and driving a culture of celebration and recognition and an environment where there are growth opportunities (i.e.: upskilling, promotion etc.)

· Applying best practice within the various departments, workflow management, lead management, capacity planning, reporting etc.

· Ability to ensure the ongoing and sustainable improvements within operations (script revision, updating and rollout, process revision, updating and roll out, document revision, updating and rollout etc.)

· Ability to problem solve and collaborate when necessary.

· Must demonstrate willingness to go the extra mile and deliver / exceed expectations.

· Must have a solid understanding what to make a priority and when to act and make decisions to achieve objectives.

· Assertiveness, owner mind set and emotional maturity.

· Good judgement and decisiveness

· Have excellent communication skills (both written and verbal)

· Self-awareness and taking accountability / ownership

· Must be pro-active, reliable and apply good judgement.


· Basic plus benefits.