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Call Center Agent

Apollo Agriculture

Apollo Agriculture

Customer Service
Lusaka, Zambia
Posted on Aug 4, 2025
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About Apollo Agriculture:
Apollo Agriculture is a leading agri-fintech platform empowering small-scale farmers across Africa to increase their profits and farm more sustainably. Apollo uses artificial intelligence and automated operations to unlock the massive, untapped small-scale farming market. Apollo enables farmers to access the optimized financing, high-quality farm products, expert digital advice, and risk management solutions they need to invest and scale their businesses. Apollo grew paying customers over 2.5x in 2023 to over 200K small-scale farmers in Kenya and Zambia, increasing revenue to nearly $30M with robust unit economics. Apollo partners with key global agriculture companies like Bayer, OCP and Yara, and is backed by Anthemis, Chan Zuckerberg Initiative, Flourish Ventures, Leaps by Bayer, and Softbank Vision Fund. Apollo’s team brings together technology, credit and operations experience from The Climate Corporation, Google, Capital One, Revolut, and One Acre Fund.
About the role:
We’re looking for a proactive and results-driven individual to support our field agents through daily outbound calls. In this role, you’ll offer sales guidance, training, and real-time support to help agents meet their targets, while collecting feedback, resolving issues, and ensuring quality data. You’ll also speak directly with farmers to support loan repayments and share insights that improve team strategy and performance.

Responsibilities:

  • Make outbound calls to field agents to support agents to succeed. This is all the way from:
  • Providing sales support to field agents with an aim to help them achieve their sales targets.
  • Training agents on the call on key topics and providing sales tips to overcome any sales blockers or other challenges in the performance of their duties.
  • Accurately collecting feedback and assisting them in resolving any challenges.
  • Generate regular reports from the feedback collected from the portfolio of agents assigned to you.
  • Provide agents with product and service information by clearly explaining procedures, answering questions and queries, and providing information in accordance with the Company’s policies and procedures.
  • Regularly communicate key talking points to agents both for informative purposes and for boosting sales performance.
  • Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of agent concerns.
  • Accurately document all agent interaction information according to standard operating procedures, as the Company shall detail to you from time to time.
  • Do quality checks and approvals for data collected by agents during the farmer documentation tasks
  • Speak to tens of customers every day and help them build plans to clear their Apollo loan on time
  • Utilize individual dashboards to motivate yourself, set and accomplish goals, track how you are performing relative to your peers, and identify areas for improvement
  • Distill feedback received from farmers to guide strategy
  • Think critically about the larger themes you encounter in your conversations with customers, and be ready to provide insight into the repayment leadership.

Requirements:

  • Be a holder of a diploma or undergraduate degree in a relevant field.
  • Experience in a sales support or customer service role, preferably in a call center environment.
  • Strong communication skills with the ability to clearly explain information and provide helpful guidance over the phone.
  • High attention to detail and accuracy when recording information and checking data.
  • Ability to stay organized, work towards personal targets, and support team goals effectively.
Apollo Agriculture does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression. Apollo Agriculture is an equal opportunity/equal access employer fully committed to achieving a diverse workforce.
Apollo Agriculture is committed to providing a safe and productive learning and living community. To achieve that goal, we may conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search, and motor vehicle history.
Apollo Agriculture does not charge money or any kind of fee at any stage of the recruitment process.
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