The Clinic Supervisor provides a variety of supervisory and administrative duties to ensure the ABA therapy clinic runs efficiently. Serving in a supervisory role, the Clinic Supervisor is responsible for the administrative supervision of Registered Behavior Technicians (RBTs) within a clinic-based setting. The Clinic Supervisor works with other administrative staff including RCM, Credentialing, Intake & Admissions, and Board-Certified Behavior Analyst (BCBAs) to fulfill various functions & provide continual communication and support to staff.
Primary Responsibilities include but are not limited to the following:
- Manage all aspects of the clinic
- Scheduling of staff and clients within predetermined block schedules
- Recruitment, hiring, and onboarding of local staff
- Providing administrative support for the Clinic Manager and BCBA’s
- Managing employee and client relations within the center
- Ensuring financial health of the clinic based on prescriptive key performance indicators
- Maintaining a safe and effective facility
- Open and close the clinic each day
- Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction
- Provide mentorship and career development to administrative and clinic staff, including providing feedback via on-going 1:1 meetings and annual performance management process
- Schedule all clients and staff to ensure the fulfillment of scheduled hours and minimum billing requirements
- Partner with the Clinic Manager to obtain/maintain high scores in client and staff satisfaction
- Track data and prepare management reports (reports include but are not limited to potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)
- Oversee / Support setting up activities including material creation for daily group activities and assisting RBTs in location materials for programs
- Greet and follow appropriate check in and check out processes for arriving clients and staff
- Facilitate coverage of canceled appointments, using available center RBT’s
- Notify BCBA of coverage changes if needed add appointment to RBT schedule
- Assist RCM, Credentialing, & Intake / Admission Departments as needed to perform assigned roles therein, including authorization management, provider credentialing, & client admissions.
- Serve as a Behavioral Technician, providing direct care in a clinic or home setting as needed
- Other duties as assigned
Minimum Experience and Qualifications:
- Bachelor’s Degree required
- Prior supervisory experience is required
- RBT or BCaBA certification is preferred
