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Join an organization at the forefront of improving health by transforming care through Centering® groups

Strategic Operations & Project Manager

General Description

Centering Healthcare Institute (“CHI”) is a non-profit organization that collaborates with healthcare providers across all sectors to transform healthcare. Our mission is to improve health, transform care, and disrupt inequitable systems through the Centering group model. We empower patients, strengthen patient-provider relationships, and build communities through three main components: health assessment, interactive learning, and community building.

We are dedicated to creating a future where the risk of preterm birth, the inequities faced by Black women in pregnancy-related outcomes, and the disparities in early childhood are significantly reduced—ensuring that every child has the potential to enjoy better life chances, social and economic opportunities, and overall well-being. With over two decades of experience as the leading resource for group care, we have developed and sustained the Centering model in nearly 500 practice sites and some of the largest health systems in the world.

The Role

The Strategic Operations & Project Manager plays a critical role in strengthening CHI’s operational infrastructure and advancing organizational priorities. This role combines project management, process optimization, and operational oversight to ensure CHI operates with clarity, efficiency, and alignment to its strategic goals. The ideal candidate is a systems thinker with strong project execution skills who can translate complex initiatives into streamlined workflows, develop and manage SOPs, track performance metrics, and ensure accountability across teams, consultants, and partners.

Key Responsibilities

Strategic Project Execution

• Plan, coordinate, and manage cross-functional projects in support of CHI’s strategic initiatives.

• Maintain project timelines, deliverables, milestones, and reporting structures using project management tools (e.g., Monday.com).

• Identify and mitigate project risks and blockers; escalate as needed to ensure on-time and on-budget delivery.

• Collaborate with internal departments and external stakeholders to ensure effective project scope, design, and execution.

• Facilitate continuous improvement through post-project reviews and lessons learned documentation.

• Additional duties as assigned.
  
  

Operational Workflow Design & Optimization

• Develop and maintain standard operating procedures (SOPs) across business units and strategic initiatives.

• Identify operational gaps, inefficiencies, and risks, and implement workflow improvements to drive consistency and scalability.

• Build systems and tools that support real-time reporting, transparency, and accountability.

• Maintain centralized documentation repositories for SOPs, contracts, and project deliverables.
  
  

Consultant, Contract & Grant Coordination

• Support oversight of consultants and vendor onboarding, performance tracking, and contract compliance.

• Assist with contract lifecycle management, including repository maintenance, renewal tracking, and documentation of deliverables.

• Coordinate administrative and logistical support tied to grant activities and donor reporting timelines.

• Support leadership in Funder milestone tracking, preparing reports and presentations tied to deliverables and KPIs.
  
  

Performance & Impact Tracking

• Track and analyze key performance indicators tied to strategic initiatives, operations, and grant deliverables.

• Develop and present performance dashboards, project summaries, and insights that inform leadership decision-making.

• Additional duties as assigned.

Reporting Structure and Key Relationships

This position reports to the Chief Operating Officer

Qualifications and Requirements

Experience:

• Continuous professional development and staying informed to ensure the organization operates within legal frameworks and consistent with the best practices in the field, is required.

• 3-5 years of project management experience

• Deep knowledge and understanding of project management best practices

• Ability to manage multiple complex, multi-year projects

• Strong analytical and problem-solving skills

• Demonstrated experience in workflow design, SOP development, and operational systems building.

• Strong communication and relationship-building skills across diverse internal and external stakeholders.

• Familiarity with Salesforce or contract management systems is a plus.

• Excellent written and verbal communication skills

• Project management certification (PMP / CAPM) or training is a plus

Skills:

• Outstanding interpersonal, teamwork, and collaboration skills;

• Exceptional written and verbal communication skills;

• Excellent organizational skills and attention to detail;

• Proficient in project management platforms (e.g., Monday.com), MS Office Suite, and Google Workspace;

• Demonstrated ability to maintain the highest ethical standards, including confidentiality and handling sensitive situations and information with the utmost discretion and diplomacy.

• Superb organizational skills, including attention to detail and multitasking skills

• Ability to work well with large and diverse teams remotely across the country

• Ability to translate requirements into tasks and milestones

Cultural Sensitivity:

• Commitment to ideals of justice, equity, diversity and inclusion; and to fostering an anti-racist work culture and to anti-racist principles and learning.

• Ability to uphold our core values of Accountability, Diversity & Equity, Partnership, Data-Driven decision-making, and Community.

Working Conditions

The Strategic Operations & Project Manager operates in a remote office-like environment. While adhering to a standard full-time work schedule, working irregular hours may be necessary. We prioritize adaptability, iterative approaches, and cross-functional collaboration, fostering a culture of continuous improvement and innovation.

Communication: Regular check-ins via [communication tools, e.g., Slack, Zoom, email] are required to maintain alignment, productivity and collaboration.

Productivity: Must be able to meet deadlines and deliver high-quality work without direct supervision. This utilizes standard office equipment such as computers, phones, photocopiers, and audiovisual systems

Travel: Travel to various locations may be expected for attending conferences or addressing [name examples of issues or matters], staff meetings and retreats, and any other relevant event.

Compensation and Benefits

The salary range for the Strategic Operations & Project Manager role is $90,000 - 110,500, based on the qualifications and years of relevant experience the selected candidate brings.

CHI offers a comprehensive benefits package that includes health, dental, and vision insurance, paid holidays, a 401(k) retirement plan with a matched employee contribution of up to 6%, and flexible vacation time, among many other health and wellness offerings.

Vaccination Requirements

As a condition of employment, each candidate selected for employment will be required to have received at least one dose of a COVID-19 vaccination prior to the selected candidate’s start date with the Company and be fully vaccinated (as that term may be defined by the CDC) within 30 days from that date, unless approved for an exemption. We are a healthcare consulting company committed to putting health and safety first for our staff, partners, constituents, and the larger communities in which we live and work.

Proof of at least one dose of a COVID-19 vaccination will be required prior to the scheduled start date, and proof of full vaccination will be required no later than 30 days after the start date. The Company will review requests for exemption on a case-by-case basis and provide reasonable accommodations to employees needing exemptions due to disability or sincerely held religious beliefs where doing so would not result in an undue hardship.

Equal Opportunity Employer

CHI is an Equal Opportunity Employer committed to a racially just, equitable, and inclusive workplace, actively seeking to build a diverse workforce that reflects the populations we aim to serve and the communities where we work. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information, or any other protected status.

CHI is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact hr@centeringhealthcare.org.