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Join an organization at the forefront of improving health by transforming care through Centering® groups

Business Development Associate

General Description

Centering Healthcare Institute (“CHI”) is a non-profit organization that collaborates with healthcare providers across all sectors to transform healthcare. Our mission is to improve health, transform care, and disrupt inequitable systems through the Centering group model. We empower patients, strengthen patient-provider relationships, and build communities through three main components: health assessment, interactive learning, and community building.

We are dedicated to creating a future where the risk of preterm birth, the inequities faced by Black women in pregnancy-related outcomes, and the disparities in early childhood are significantly reduced—ensuring that every child has the potential to enjoy better life chances, social and economic opportunities, and overall well-being. With over two decades of experience as the leading resource for group care, we have developed and sustained the Centering model in nearly 500 practice sites and some of the largest health systems in the world.

The Role

In a new role, the Business Development Associate will support CHI’s Business Development and External Engagement team and play a critical role in growing a culture of philanthropy within the organization.

The Business Development Associate will support CHI’s overarching strategy to enable a sustainable operating infrastructure and catalyze Business Development support as we aim to execute the end-to-end sales process from prospecting to closing deals as well as diversify revenue through institutional, individual, government, and corporate partnerships and philanthropy.

As a member of the External Engagement team, you will facilitate the daily activities of the Business Development function and support the organization’s growth initiatives by monitoring and capturing business development updates in the database of record (CRM), generating pipeline reports, and managing communications with external partners and prospects. This role will also manage the Senior Vice President of External Engagement’s calendar and support her in coordinating priorities, assignments, meetings, and travel.

Core responsibilities include assisting with assembling research and profiles on potential partners or clients in advance of business meetings, creating regular pipeline and performance reports, and generating other CRM reports as needed. You will also be responsible for continually maintaining, updating, and improving database records on behalf of the External Engagement team to ensure accurate tracking of business development activities and relationships.

The Business Development Associate will be a trusted resource to External Engagement team colleagues and will conduct preliminary research on prospective markets and prospects . Additional responsibilities include initiating efforts to ensure contacts and documentation from meetings with funders are submitted in a timely manner and providing a final review of documents being submitted to the Senior Vice President of External Engagement

Business Development Associate Responsibilities

Business Development Activity

• Support the end-to-end sales process and the business development team in executing on key performance indicators

• Build on knowledge of the Centering model to support client conversations

• Support the Business Development team in generating and qualifying leads that drive revenue growth, including list building and follow up tracking

• Coordinate proposal, presentation and contract documentation to help accelerate deal cycles and shorten time-to-revenue

• Collaborate with sales on outreach coordination in collaboration with Marketing and operations to support campaigns and initiatives designed to meet and exceed target revenue goals

• Assemble research on prospective client or funder profiles for executive leaders and development team members in advance of meeting with stakeholders

• Maintain market analysis updates for target states that align with the strategic plan in collaboration with the team

• Support relationship management with prospects, funders, and ally stakeholders in collaboration with the team

• Webinar presentations

• Provide full administrative support for exhibiting needs at conferences in collaboration with the team

• Support qualifying leads through various channels including cold calling, email, and readiness assessment calls

• Build and develop a consultative sales approach with clients and prospects that supports their evolving business needs; contribute to client understanding and application of Centering and CHI capabilities

• Support the proposal and contracting process in collaboration with the team

• Assist in CRM management of client meetings, sales activities and tasks

• Cross Train with the Philanthropy team to have a thorough understanding of Philanthropic work at CHI and collaboration as needed.

• Work collaboratively with the business development team to support project work or other needs as they arise

• Work collaboratively with the External Engagement team to provide support as needed

• Additional duties as assigned

Business Development and External Engagement Administrative Support

• Manage the Vice President of External Engagement’s calendar, and support them in coordinating priorities, assignments, meetings, and travel

• Coordinating conference travel and managing associated travel for BD team

• Coordinate exhibit booth shipping along with necessary giveaways and materials for events in collaboration with marketing

• Work closely with the Vice President of External Engagement to manage and update budget, expenses, revenue projections, and reporting; responsible for submitting and handling External Engagement vendor contracts and expense reporting

• Provide final reviews on documents for submission to the

• Vice President of External Engagement

• Prepare internal External Engagement staff meeting agendas, capture notes during team meetings, disseminate notes, and assign next steps

• Prepare external External Engagement meeting agendas, capture notes during meetings, disseminate notes, and assign next steps

• Ensure fidelity to External Engagement processes and document changes or new processes as needed; update standard operating procedures as needed

• Manage a travel calendar for the Business Development team to ensure coordination and proper expense management

• Administrative management of prospect pipeline tracker for reporting purposes in collaboration with the Grants team.

• Collaborate with marketing on lead generation activities

• Additional duties as assigned

CRM Management & Reporting

• Manage Salesforce and CRM as needed

• Continually maintain, update, and correct database records on behalf of the Business Development team

• Update the Development team’s Moves & Metrics Management dashboard by pulling sales data

• Pull other database reports as needed

• Use of Monday.com for Project Management and Reporting

• Additional duties as assigned

Reporting Structure and Key Relationships

This role reports directly to the Vice President of External Engagement

Qualifications and Requirements

Experience:

• Continuous professional development and staying informed to ensure the organization operates within legal frameworks and consistent with the best practices in the field, is required.

• Experience selling to healthcare practices (e.g. B2B healthcare services, insurance products, EHR, practice management, services, process improvement)

• One year of experience in administrative support, preferably in the nonprofit sector

Skills:

• Outstanding interpersonal, teamwork, and collaboration skills;

• Exceptional written and verbal communication skills;

• Excellent organizational skills and attention to detail;

• Proficient in Microsoft Office and project management software

• Demonstrated ability to maintain the highest ethical standards, including confidentiality and handling sensitive situations and information with the utmost discretion and diplomacy.

• Comfortable with a collaborative or team sales approach

• Previous experience in nonprofit development, fundraising, or a related field is preferred

• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively

• Advanced skills in Microsoft Office Suite - primarily Excel and Word

• Ability to communicate effectively verbally and in writing, with strong attention to detail

• Proficient in mathematics and working with numbers

• Experience working with budgets

• Experience with CRM software (Salesforce)

• Ability to work independently and collaboratively in a remote working environment

• Proactive, flexible, open to change and growth

• Strong interpersonal skills with the ability to work well with diverse stakeholders

• Ethical and trustworthy, handling sensitive information with confidentiality

Cultural Sensitivity:

• Commitment to ideals of justice, equity, diversity and inclusion; and to fostering an anti-racist work culture and to anti-racist principles and learning.

• Ability to uphold our core values of Accountability, Diversity & Equity, Partnership, Data-Driven decision-making, and Community.

Core Competencies:

• Strong Microsoft Office Suite skills - primarily Excel and Word

• Monday.com platform for Project Management and Reporting

• Demonstrated success managing and planning for multiple work streams;

• Ability to provide administrative support, manage up and anticipate the needs of a senior executive;

• Ability to prioritize work, anticipate roadblocks, and lead in the proactive development of solutions;

• Ability to navigate internal processes and structures to problem-solve and contribute to a culture of collaboration, accountability, and excellence;

• Ability to access and work with data to inform reporting and task completion;

• Ability to work collaboratively and independently with purpose and accuracy in a fast-paced environment

Working Conditions

The Business Development Associate operates in a remote office-like environment. While adhering to a standard full-time work schedule, working irregular hours may be necessary. We prioritize adaptability, iterative approaches, and cross-functional collaboration, fostering a culture of continuous improvement and innovation.

Communication: Regular check-ins via [communication tools, e.g., Slack, Zoom, email] are required to maintain alignment, productivity and collaboration.

Productivity: Must be able to meet deadlines and deliver high-quality work without direct supervision. This utilizes standard office equipment such as computers, phones, photocopiers, and audiovisual systems

Travel: Travel to various locations may be expected for attending conferences, staff meetings and retreats, and any other relevant event.

Compensation and Benefits

The salary range for the Business Development Associate role is $55,000 - $72,000, based on the qualifications and years of relevant experience the selected candidate brings.

CHI offers a comprehensive benefits package that includes health, dental, and vision insurance, paid holidays, a 401(k) retirement plan with a matched employee contribution of up to 6%, and flexible vacation time, among many other health and wellness offerings.

Vaccination Requirements

As a condition of employment, each candidate selected for employment will be required to have received at least one dose of a COVID-19 vaccination prior to the selected candidate’s start date with the Company and be fully vaccinated (as that term may be defined by the CDC) within 30 days from that date, unless approved for an exemption. We are a healthcare consulting company committed to putting health and safety first for our staff, partners, constituents, and the larger communities in which we live and work.

Proof of at least one dose of a COVID-19 vaccination will be required prior to the scheduled start date, and proof of full vaccination will be required no later than 30 days after the start date. The Company will review requests for exemption on a case-by-case basis and provide reasonable accommodations to employees needing exemptions due to disability or sincerely held religious beliefs where doing so would not result in an undue hardship.

Equal Opportunity Employer

CHI is an Equal Opportunity Employer committed to a racially just, equitable, and inclusive workplace, actively seeking to build a diverse workforce that reflects the populations we aim to serve and the communities where we work. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information, or any other protected status.

CHI is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact hr@centeringhealthcare.org.