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Member Relationship Associate

CHANCEN International

CHANCEN International

This job is no longer accepting applications

See open jobs at CHANCEN International.See open jobs similar to "Member Relationship Associate" RippleWorks.
Customer Service
Lehi, UT, USA · kigali, rwanda
Posted 6+ months ago

JOB ADVERTISEMENT

Position: Member Relationship Associate
Reporting to: Member Relationship Senior Associate
Department: Member Affairs Department
Job Type: Full-Time
Location: Kigali

About Chancen International

CHANCEN International, a non-profit, offers ethical financing for African youth to access quality tertiary education through Income Share Agreements (ISAs). Established in East Africa in 2018, it covers tuition fees during studies, and graduates repay based on income, enabling funding for future students. Based in Kigali, Rwanda, it has supported over 2,000 students in its first two years. CHANCEN believes in empowering African youth responsibly, seeing education as a tool for unlocking potential and creating equal access to quality education that leads to decent employment. Our innovative financing model aims to boost economic mobility for marginalized youth, fostering participation in building strong economies and peaceful nations.

We are committed to creating a safe working environment where each individual can flourish and achieve their full potential. Our actions are guided by our core values: Collaboration, Inclusivity, Learning, Teamwork, and Vulnerability.
  1. Main Job Purpose:

Chancen International is looking for three (3 ) Member Relationship Associates who will be responsible for checking and collecting employment data from the ISA (Income Share Agreement Members) using different platforms that will be provided to him/her. They will assist the department in making follow-ups to the members (graduates and dropouts) via phone calls, emails, and field visits.

2. Roles, Responsibilities, and Duties:

  • Holding a portfolio and maintaining it healthy
  • Advises ISA members on settlement of outstanding financed amount
  • Represents the interests of the organization in the collection of outstanding financed amount
  • Maintains data input of information about the work done
  • Contact by phone call, email, sms, notice letters or visit the ISA member to inform about expected repayment, amount, day, financed amount balance, and advice on the ways to make the payment.
  • Contact by phone the ISA member, and guardian to inform them about their financial obligations and structure of the debt and terms of repayment collection;
  • Show a good company Image while meeting with graduates and their guardians
  • Comply with CHANCEN International policy, procedures, and code of conduct
  • Meet the Portfolio Department targets as set

Additional Tasks:

  • should be ready to do any other task assigned to him/her by their line manager
  • Be flexible to support other departments in handling tasks in a team as assigned to him or her by the line Manager

3. Educational Qualifications and Minimum Requirements:

  • Must have a Diploma or bachelor’s degree in Accounting, Finance, or Business Administration, or related field.
  • Must have 2-3 years in loan recovery in any recognized financial institution in Rwanda
  • Must have the ability to interact with Excel workbooks and computer usage.
  • The candidate must be committed to learning and applying recovery process strategies.

4. How to Apply:

  • Qualified and Interested Candidates should send their applications which contain a resume with the email address, contact, qualifications, names, and addresses of three referees together with a cover letter, and academic certificate at Chancen’s recruitment email to: careers@chancen.international
  • The deadline for receiving applications is no later than 27th August 2024 at 5:00 pm
  • Only shortlisted candidates will be contacted.

This job is no longer accepting applications

See open jobs at CHANCEN International.See open jobs similar to "Member Relationship Associate" RippleWorks.
See more open positions at CHANCEN International
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