| CHANCEN International, a non-profit, offers ethical financing for African youth to access quality tertiary education through Income Share Agreements (ISAs). Established in East Africa in 2018, it covers tuition fees during studies, and graduates repay based on income, enabling funding for future students. Based in Kigali, Rwanda, it has supported over 2,000 students in its first two years. CHANCEN believes in empowering African youth responsibly, seeing education as a tool for unlocking potential and creating equal access to quality education that leads to decent employment. Our innovative financing model aims to boost economic mobility for marginalized youth, fostering participation in building strong economies and peaceful nations. We are committed to creating a safe working environment where each individual can flourish and achieve their full potential. Our actions are guided by our core values: Collaboration, Inclusivity, Learning, Teamwork, and Vulnerability. Main Job Purpose: The Repayment Associate will be responsible for overseeing timely payments of education financed under the Income Share Agreement (ISA). Key responsibilities include: - End to End Chancen ISA debt collections for a predetermined portfolio of Chancen Members that increases over time.
- Utilizing debt collection knowledge and experience to implement early-stage debt recovery activities through the use of technical and non-technical approaches.
- Ensure that the data of the portfolio of the Chancen Members you are allocated is 100% accurate at all times.
- Conducting daily monitoring of ISA repayment fees and other service fee repayments.
- Maintain a Portfolio at Risk of 5% or less against the portfolio you are allocated.
- Utilize predictive data analysis strategies to proactively identify Chancen Members at risk of defaulting on their debt and implement preventative strategies.
- Collaborate with the Chancen SA collections team, leadership team and third-party providers, i.e. Debt Collectors to devise plans that ensure that the overall Portfolio at Risk is 5% or less.
- Support other activities with regard to members affairs
Roles, Responsibilities, and Duties: Debt Recovery Management - Be responsible for implementing the process of transitioning active (students) Chancen Members allocated to you to the collections phase, which includes but not limited to the following:
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- Maintaining an up to date tracker that details when students are expected to attend a pre-graduation and start paying their debt.
- Liaise with the Operations team for logistics support needed to implement pre-graduation meetings.
- Liaise with the Member Affairs & Compliance Manager to ensure that all pre-planning activities are completed well in advance of pre-graduation meetings.
- Ensure that all data collected leading up to and post the pre-graduation meetings is captured in both your tracker and the CRM/CBS system.
Portfolio Management
- Be responsibility for all collections efforts related the portfolio you are allocated, including but not limited to the following:
- Use various channels of communication to trace and establish contact with Chancen Member to send payment reminders and payment receipts.
- Manage an accurate portfolio database of all the Chancen Members you are allocated for internal and external reporting purposes.
- Maintain updated records of all demographic, collection audit trail and payment data of the Chancen Members in your portfolio on both the CRM system and your personal tracker.
- Maintain an up to date aging analysis report for all the Chancen Members you are allocated.
- Ensure that all collection processes and efforts you undertake are in line with relevant company policies and the National Credit Act.
- Manage the process of handing over delinquent accounts to the Debt Collectors and maintain an up to date record of all steps followed to ensure they are compliant with the National Credit Act.
Reporting & Analytics - You are responsible for proactive analyzing and reporting on trends and strategies for the portfolio you are allocated, which includes but not limited to:
- Submitting and presenting weekly, monthly and quarterly reports on your portfolio performance.
- Presenting strategies that can support you in maintaining a Portfolio at Risk of 5% or less.
Compliance - You are responsible for staying up to date with changes in the regulatory environment and how they may or may not affect the management of your portfolio.
- You are responsible for knowing all regulation that relates to unsecured lending and how it relates to the Chancen Income Share Agreement.
Skills: - Time-management and organization skills.
- Knowledge of relevant laws and ethical standards related to collections management.
- Strong communication and negotiation skills.
- Ability to work independently and collaboratively with a diverse team.
- Public public speaking.
- Ability to handle difficult conversations with professionalism and empathy.
- Persuasive and results-oriented.
- Strong analytical abilities, with a demonstrated ability to analyze complex data and draw insightful conclusions.
- Sharp and able to communicate and express effectively to different audiences in English.
- Ability to communicate in at least one nguni language, i.e. Zulu, Sesotho, Isixhosa.
Person Specification: | Educational Qualifications | Bachelor’s Degree or Diploma or Relevant Higher Certificate with a minimum in Accounting, Finance or Business Administration or related field. | | Technical Skills, Competencies, and Experience | 2-3 years’ of excellent debt collections track record and work experience in the payment/collection/debt recovery in the financial Industry and an understanding of multiple payment gateway technology. - Ability to thrive in a startup environment, developing processes from inception to completion while adapting to an agile and unstructured setting.
- Previous experience in collections, debt collection is a plus.
- Proficiency in using Asana, PBX Systems, MailChimp, InTouch and Salesforce.
- Excellent Reporting Capabilities.
- Advanced knowledge of MS Excel (creating spreadsheets and charts and using financial Excel functions).
| How to Apply: - Qualified and Interested Candidates should send their applications which contain a resume with the email address, contact, qualifications, names, and addresses of three referees together with a cover letter, and academic certificate at Chancen’s recruitment email to: careers@chancen.international
- The deadline for receiving applications is no later than 4th November 2024 at 5:00 pm
N: B Only shortlisted candidates will be contacted.
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