About Chancen International
Chancen International is a non-profit financial institution providing ethical, fair, and responsible financing to help young Africans access quality tertiary education. Using an innovative Income Share Agreement (ISA) model, we cover students' tuition fees, allowing them to study without financial barriers. Graduates repay a portion of their income once employed, creating a sustainable funding cycle that supports future generations. By empowering young people with education, we enable their transition to meaningful employment, fostering economic mobility and strengthening communities.
Headquartered in Kigali, Rwanda, and operating in Rwanda, Kenya, South Africa, and Ghana, Chancen International has helped over 5,000 young people access education leading to dignified work. Our focus on marginalized populations ensures these youth gain the skills needed to thrive and contribute to building strong economies and peaceful nations.
We are committed to creating an inclusive and positive work environment where every individual can flourish and reach their full potential. Our actions are guided by our company values: Authenticity, Curiosity, Courage, Stewardship, and Fairness.
Job Purpose:
The role of the Student Application & Monitoring Senior Associate is to manage the onboarding and continuous support of members throughout their journey with CHANCEN. The senior associate also plays a key role in monitoring students’ progress, providing guidance on academic and behavioural issues, and ensuring compliance with CHANCEN’s values. Additionally, the student Application & Monitoring Senior Associate conducts campus visits, supports outreach efforts, and addresses any queries from members, helping to foster strong relationships and a supportive environment for all participants. This is a dynamic and essential position for ensuring the success of students within the Chancen program.
Key Roles and Responsibilities:
Application and Member Onboarding:
- Conducting ISA information sessions, workshops, and guardian meetings in different PEIs
- Conducting the signing of the ISA contract signing process between CHANCEN and the Applicants using the platforms provided by CHANCEN.
- Conducting the signing process between CHANCEN and guardians/guarantors
- Responding to and/or clarifying all queries from both the applicants and guardians/guarantors, or any other incoming questions from anyone.
- Creating the content to use during meetings with both the applicants and the guardians/guarantors.
- Supporting all CHANCEN members to open Bank accounts during onboarding sessions.
- Supporting the team to conduct outreach initiatives to meet directly with guardians and students in their local areas, building relationships and trust within the community.
- Maintaining a database of common questions and responses to streamline future communications. Establishing a systematic approach for responding to inquiries from applicants, guardians, and other stakeholders, ensuring all queries are addressed promptly and accurately.
- Preparing and sharing feedback reports for all onboarding sessions to generate insights and continuously improve the customer experience.
Student Monitoring and Evaluation:
- Planning, coordinating, and conducting student monitoring activities on topics such as Chancen values, personal and professional skills, and financial literacy
- Reviewing reports of failing students or those who didn’t complete trimester activities and providing advice on the next steps.
- Assessing cases and advising on next steps for students who have broken Chancen rules and/or values
- Monitoring student behaviours and flagging any cases of disciplinary cases.
- Conducting campus visits to engage the members and answer any queries they may have in order to build trust within the community.
- Updating the complaint and queries register on a weekly basis.
- Monitoring and managing overall student monitoring activities and impact.
