Application Deadline: 11th May 2026

Chancen International is a non-profit financial institution providing ethical, fair, and responsible financing to help young Africans access quality tertiary education. Using an innovative Income Share Agreement (ISA) model, we cover students' tuition fees, allowing them to study without financial barriers. Graduates repay a portion of their income once employed, creating a sustainable funding cycle that supports future generations. By empowering young people with education, we enable their transition to meaningful employment, fostering economic mobility and strengthening communities.

Headquartered in Kigali, Rwanda, and operating in Rwanda, Kenya, South Africa, and Ghana, Chancen International has helped over 9,000 young people access education leading to dignified work. Our focus on marginalized populations ensures these youth gain the skills needed to thrive and contribute to building strong economies and peaceful nations.

We are committed to creating an inclusive and positive working environment where each individual can flourish and achieve their full potential. Our actions are guided by our company values: Authenticity, Curiosity, Courage, Stewardship, and Fairness.

Job Purpose

Key Responsibilities:

1. Portfolio Support

Your responsibilities include, but are not limited to, the following:

• Assist in maintaining accurate member trackers and Customer Relationship Management updates.
  

• Support data entry for payments, employment status, and engagement logs.
  

• Monitor basic portfolio metrics and flag inconsistencies.
  

2. Member Engagement Support

• Conduct follow-ups via calls, SMS, and email as per operational guidance provided.
  

• Send repayment reminders and confirm receipt of payments.
  

• Escalate complex or sensitive cases to the Associate.
  

3. ISA Advisory Support

• Assist in preparing for ISA advisory sessions.
  

• Attend sessions and document outcomes in Customer Relationship Management.
  

• Support employment verification checks and documentation.
  

4. Reporting Support

• Support in preparing weekly and monthly reports.
  

• Track basic KPIs such as follow-up rates and contact success rates.
  

• Support data clean-up and validation exercises.
  

5. Compliance and Documentation

• Ensure all interactions are properly logged in Customer Relationship Management within 24 hours.
  

• Maintain organized digital records of member engagements.
  

• Support adherence to documentation standards (no verbal agreements).
  

6. Learning & Development Focus

• Understanding the Income Share Agreement (ISA) model
  

• Exposure to collections lifecycle and portfolio management
  

• Development of communication and negotiation skills
  

• Data accuracy and reporting discipline
  

• Compliance and regulatory awareness
  

7. Performance & Progression Criteria (to Associate Role)

• ≥ 90% task accuracy (Customer Relationship Management and tracking)
  

• Strong communication and professionalism in member interactions
  

• Demonstrated ownership and reliability
  

• Ability to independently manage a small portfolio (pilot phase)
  

• Consistent adherence to documentation and compliance standards
  

Requirements

8. Qualifications & Experience

• Diploma or Bachelor’s degree in Business, Finance, Economics, or related field
  

• 0–12 months experience (internships or entry-level roles acceptable).
  

8. Skills and Attributes

• Demonstrates a strong willingness to learn, adapt, and grow
  

• Effective communication skills in both English and Swahili
  

• Good public speaking skills.
  

• Solid analytical and organizational capabilities
  

• High attention to detail and accuracy
  

• Professional, accountable, and results-oriented attitude
  

Career Pathway

This role provides a structured growth pathway into a Repayments Associate position within 3–6 months, subject to performance, business needs, and demonstrated capability.

How to Apply

• Qualified and interested candidates should send their applications which contain a resume with the email address, contact, qualifications, a cover letter, and academic certificate through Chancen’s website career portal
  

• The deadline for receiving applications is no later than 11th May 2026
  

• Only shortlisted candidates will be contacted.