Fiat Settlement Senior Associate (PH)

Capital Region, Iceland
Posted on Wednesday, May 17, 2023
Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do

  • Oversee daily settlement of fiat wallet (cash in, cash out, bills payment, etc.) services which includes transaction processing, service monitoring, and incident reporting and handling
  • Monitor and analyze fiat wallet transactions
  • Assist Customer Service team in handling and resolving escalated fiat concerns and issues
  • Work with the team to analyze weekly KPIs and identify gaps and points for improvement to provide excellent customer experience
  • Work closely with the Product, Engineering, Marketing, and Compliance teams in improving the product and providing solutions to increase our service and process efficiency
  • Perform other related duties and ad hoc tasks as may be required from time-to-time

What we expect from you

  • 1-3 years of experience working in e-wallet / banking industry
  • Knowledgeable about InstaPay and PESONet settlements
  • Internship experience in operations, settlement or reconciliation at a digital asset firm or financial institutions is a plus
  • Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
  • Passionate about building long-lasting customer relationships and optimizing processes
  • Strong verbal and written communication skills in both English and Filipino
  • Strong analytical skills and knowledgeable in Google Suite programs
  • Meticulous, detail-oriented, and able to work quickly without supervision
  • Highly flexible, able to wear multiple hats, and thrives in a fast-paced work environment
  • Thinks fast under pressure and solves problems on the go without being overwhelmed
  • Trustworthy and able to protect confidential information with discretion
  • Discreet and upholds customer privacy and confidential information
  • Has a track record for getting things done - drive, ownership, and execution is at the core of our culture
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.