Fiat and Crypto Transactions Associate

Capital Region, Iceland
Posted on Thursday, August 3, 2023
Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Who we are
We are one of the earliest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users. Our product lineup also includes electronic payment service and e-wallet. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies.

What you'll do

  • Manage daily customer operations such as transaction processing, incident reporting, issue escalation, etc.
  • Work closely with cross-functional departments in providing resolutions and recommendations for customer issues.
  • Handle daily customer concerns with detailed, polite, and empathetic communication to ensure customer retention.
  • Perform other related duties, and ad-hoc tasks as they may be required from time to time
  • Prepare weekly and monthly reports that track the team’s overall performance and identify pain points that can be improved.
  • Plan and implement strategies to provide excellent customer experience.

What we expect from you

  • Strong analytical skills and knowledge of Google Suite programs
  • Strong verbal and written communication skills in both English and Filipino
  • Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
  • Thinks fast under pressure and solves problems on the go without being overwhelmed
  • Meticulous, detail-oriented, and able to work quickly with minimal supervision
  • Has a track record for getting things done - drive, ownership, and execution are at the core of our culture
  • Amenable to shifting schedule (AM, Mid and Graveyard Shift) and weekend shift
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.