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Operations Associate

Coins.ph

Coins.ph

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Operations
Singapore
Posted on Saturday, March 16, 2024

Responsibilities

  • Work with Compliance, Engineering and Design to ideate, build, and optimize our user journey, from registration to KYC and beyond
  • Own related operational metrics such as KYC pass rates
  • Drive strong decision-making through quantitative analysis, and qualitative research (including competitor research) and customer insights
  • Partner with cross-functional stakeholders (Compliance, CS, Operations, etc.) to scale the business while vouching for best in class user experience

Requirements

  • Bachelor’s or Master’s degree in a technical field (e.g Computer Science) or a design-related field (e.g Design, Human-Computer Interaction)
  • Experience building and managing fintech related compliance/KYC features and flows
  • Strong knowledge with the onboarding/KYC flows of fintech apps
  • Familiarity with the Philippines and/or Southeast Asian markets
  • Good analytical and quantitative skills, and have the ability to use hard data and metrics to back up assumptions
  • Good ability to work in a data-driven environment and moving metrics to reach KPI goals
  • Good communication and collaboration skills - to collaborate effectively with a breadth of stakeholders including engineering, lawyers, compliance people, sales reps, and executives
Apply now
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