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Crypto Settlement Associate

Coins.ph

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Taguig, Metro Manila, Philippines · Capital Region, Iceland · United States

Posted on Tuesday, March 26, 2024

Join the leading Crypto Brand in the Philippines!

Who we are

We are one of the earliest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users. Our product lineup also includes electronic payment service and e-wallet. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies.

What you'll do

Oversee daily settlement of Coins.ph on-chain transactions (deposits and withdrawals) - which includes transaction processing, service monitoring, and incident reporting and handling
Monitor and analyze weekly KPIs, identify gaps and points for improvement, and implement strategies to provide excellent customer experience
Coordinate with the relevant teams should any crypto deposit/withdrawal issues arise
Assist the Customer Experience team in handling and resolving escalated crypto deposit/withdrawal concerns and issues
Able to follow and understand the latest developments in the cryptocurrency space
Perform other related duties and ad hoc tasks as may be required from time-to-time

Requirements

Fresh graduates are welcome to apply
Amenable to taking a mid-day shift (3:00 pm to 12:00 mn)
Internship or work experience in Operations, Clearing & Settlement, or Reconciliation at a digital asset firm or financial institution is a plus
Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
Interest in Web3 and with basic crypto knowledge
Passionate about building long-lasting customer relationships and optimizing processes
Strong verbal and written communication skills in both English and Filipino
Strong analytical skills and knowledgeable in Google Suite programs
Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
Thinks fast under pressure and solves problems on the go without being overwhelmed
Trustworthy and able to protect confidential information with discretion
Meticulous, detail-oriented, and able to work quickly without supervision
Has a track record for getting things done - drive, ownership, and execution is at the core of our culture

Apply now

See more open positions at Coins.ph