Senior Engineering Manager - Infrastructure

Crisis Text Line

Crisis Text Line

Other Engineering
Posted on Tuesday, January 23, 2024


Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.

Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.

Our vision is an empathetic world where nobody feels alone.

Our core values are at the heart of all we do: connect with empathy, center equity, get it done together, and reflect and evolve.

Why you should join our team:

  • Our work is transforming the way people in pain access support at their fingertips
  • Our work is innovative in the crisis response space
  • Our dynamic, fun, and diverse culture
  • Our meaningful cause, led by empathy and innovation
  • Our strong values at the center of all we do
  • Our commitment to diversity, equity and inclusion
  • Our commitment to engagement and belonging
  • Our commitment to our employees and their holistic wellbeing
  • Our value of work/life balance
  • Our growth mindset and prioritize professional development
  • Our leaders who truly care

What you'll be doing:

At Crisis Text Line, the engineering, product, and design teams are commonly referred to as Build. The vision of the team is to:

  • Deliver the most trusted, innovative, and easy-to-use Crisis Care Platform in the industry and drive unprecedented levels of growth for people in need worldwide.
  • Ensure that every user feels a sense of community on our platform, allowing us to build trust, and grow our impact.
  • Allow our volunteers to spend all their time supporting people in need in an environment with few constraints, and minimal time searching for supporting information, resources, or support.
  • Provide a services/API-first architecture based on federated sources of data and infuses predictive insights (ML and otherwise) in every aspect of our Platform and Experience.


  • Hands-On Leadership and Team Development: Lead by example, mentor, and manage a small team of DevOps engineers, fostering a culture of collaboration, innovation, and a commitment to data privacy, security, and ethics.
  • Mentor and Grow: Guide other team members, fostering their professional growth and development.
  • Solution Architecture: Utilize your expertise in AWS (current cloud provider), GCP or Azure Solution Architecture to design, implement, and optimize a secure and privacy-centric platform that includes Next.js, Go, PHP APIs, GraphQL, and Databricks.
  • Platform Infrastructure Delivery: Oversee the end-to-end platform delivery process, from design to deployment, to ensure reliability, scalability, and efficiency.
  • Configuration Management: Proficiency in managing application configuration for multi-tenant platforms, with a preference for experience using AWS AppConfig or LaunchDarkly.
  • Access & Secrets Management: Expertise in implementing robust permissioning and access controls to safeguard configuration data.
  • Owning the Terraform Ecosystem: Manage the module catalog, develop secure and reusable modules, and train developers to use Terraform wisely.
  • DevOps Best Practices: Drive the adoption of DevOps best practices, including GitHub Actions CI/CD pipelines, infrastructure as code (IaC) using Terraform, automated testing, and monitoring. Ensure that data privacy and security are woven into our platform operations.
  • Collaboration Internally: Collaborate with cross-functional teams, including product management, software development, and quality assurance, to ensure successful product launches and continuous improvement while upholding data privacy and security principles.
  • Collaboration Externally: Collaborate with PaaS professional service teams to harness subject matter expertise (SME) in delivering enterprise-level solutions that align with organizational objectives and industry best practices.
  • Compliance: Ensure our platform adheres to strict data privacy and security standards, encompassing SOC 2, ISO standards, GDPR, and other regulatory requirements.


  • Bachelor's degree in Computer Science, Engineering, or related field (Master's degree preferred).
  • Proficiency in infrastructure as code (IaC) tools like Terraform or CloudFormation.
  • Solution Architect certifications or completed training (e.g., Certified Solutions Architect - Professional) or similar certifications.
  • Proven experience in designing and delivering secure, privacy-centric, and AI/ML-enabled enterprise-level platform solutions on AWS, including Next.js, Go, and PHP APIs, GraphQL, Databricks, and other AI/ML platforms.
  • Strong knowledge of AI and machine learning technologies, with experience integrating these capabilities into diverse platforms.
  • In-depth knowledge of SOC 2, ISO, GDPR, and other regulatory frameworks with a strong commitment to data privacy and ethics.
  • Strong leadership and team management skills with a track record of building and leading high-performing DevOps teams.
  • Experience in highly regulated environments, such as healthcare, finance, or government, is highly desirable.
  • Familiarity with containerization and orchestration tools (e.g., Docker, Fargate).

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

The full salary range for this position, across all United States geographies, is $126,000 - $178,000 per year. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Only candidates in the following states will be eligible for employment: CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, IA, MD, MA, MI, MN, MO, NJ, NM, NY, NC, OH, PA, SC, TN, TX, UT, VA, WA.


Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support.

Benefits include:

  • 20 paid holidays including:
    • Federal holidays like Juneteenth and Labor Day
    • Election day
    • Holiday break from Dec 24 through January 1
    • 2 renewal days
    • 2 floating holidays
  • Flexible paid time off, including:
    • 15 vacation days
    • 3 personal days
    • 7 sick days
  • Medical, dental, and vision benefits for the staff member and family at no cost to the employee
  • 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
  • 12 weeks paid parental leave (after 6 months of employment)
  • Student loan repayment (after 2 years of continuous full time service)
  • Family support through a virtual childcare platform
  • Stipends/Allowances
    • Mental health (Monthly)
    • Internet Service (Monthly)
    • Professional Development (Annual)
    • Wellness (Annual)
    • Home office setup (One time/First year)

(Benefits only apply to full-time employees)

Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.