Vice President of People Operations

Crisis Text Line

Crisis Text Line

People & HR, Operations
Posted on Thursday, February 8, 2024


Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.

Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.

Our vision is an empathetic world where nobody feels alone.

Our core values are at the heart of all we do: connect with empathy, center equity, get it done together, and reflect and evolve.

Why you should join our team:

  • Our work is transforming the way people in pain access support at their fingertips
  • Our work is innovative in the crisis response space
  • Our dynamic, fun, and diverse culture
  • Our meaningful cause, led by empathy and innovation
  • Our strong values at the center of all we do
  • Our commitment to diversity, equity and inclusion
  • Our commitment to engagement and belonging
  • Our commitment to our employees and their holistic wellbeing
  • Our value of work/life balance
  • Our growth mindset and prioritize professional development
  • Our leaders who truly care

What you'll be doing:

The People Operations team facilitates values-aligned and effective recruiting, human resources, technical support, and operations processes that empower the Crisis Text Line team to do their best work in service of the mission.

As the VP of People Operations you will be a senior level leader, contributing to overall business strategy and fostering an inclusive environment where all Crisis Text Line team members can do their best work. You will be responsible for the successful strategy and function of human resources, recruiting, and IT support.


Human Resources

  • Develop and execute best in class HR strategies to support overall Crisis Text Line values, priorities, objectives
  • Implement compensation and benefits plans that are inclusive, competitive and cost-effective
  • Use qualitative and quantitative data to inform and improve employee engagement and retention
  • Function as a strategic advisor to the senior leadership team regarding key human resources, organizational design and management issues
  • Ensure compliance with HR regulations and best practices


  • Develop and execute effective recruiting strategies
  • Ensure organization recruiting processes are inclusive and values aligned
  • Build employer branding and awareness in greater mental health and tech forward non-profit space

Information Technology (IT)

  • Ensure IT support for employees that provides innovative tools and timely assistance while controlling costs

Direct Report Management; Lead your team to achieve results in a values aligned way

  • Set clear, impact focused individual goals
  • Provide consistent and actionable performance feedback
  • Intentionally support professional development


  • 10+ years of relevant People Operations and leadership experience
  • Advanced knowledge of Human Resources and Recruiting best practices
  • Experience leading teams through growth and scale

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

The full salary range for this position, across all United States geographies, is $136,000-$205,000 per year. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Only candidates in the following states will be eligible for employment: CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, IA, MD, MA, MI, MN, MO, NJ, NM, NY, NC, OH, PA, SC, TN, TX, UT, VA, WA.


Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support.

Benefits include:

  • 20 paid holidays including:
    • Federal holidays like Juneteenth and Labor Day
    • Election day
    • Holiday break from Dec 24 through January 1
    • 2 renewal days
    • 2 floating holidays
  • Flexible paid time off, including:
    • 15 vacation days
    • 3 personal days
    • 7 sick days
  • Medical, dental, and vision benefits for the staff member and family at no cost to the employee
  • 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
  • 12 weeks paid parental leave (after 6 months of employment)
  • Student loan repayment (after 2 years of continuous full time service)
  • Family support through a virtual childcare platform
  • Stipends/Allowances
    • Mental health (Monthly)
    • Internet Service (Monthly)
    • Professional Development (Annual)
    • Wellness (Annual)
    • Home office setup (One time/First year)

(Benefits only apply to full-time employees)

Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.