Dollar For is accepting applications from bilingual, compassionate, energetic, and detail-focused customer service or administrative experts to join our patient advocacy team. We will be hiring three full-time team members.
Most hospitals offer financial assistance programs that discount or forgive bills for patients based on income. Unfortunately, patients don’t always know about these programs or struggle to navigate them. Dollar For makes these charity care programs known, easy, and fair. We help patients check if they are eligible for financial assistance, prepare and submit applications, and eliminate medical bills. Our services are completely free – no strings attached.
We seek to build a team of employees who want opportunities to grow and stretch with us over time. We commit to being a place you truly enjoy working with a culture where everyone celebrates the successes, gives and receives supportive feedback, and works together to solve problems and help patients.
Dollar For will begin reviewing applications on September 1, 2026. Interviews and hiring decisions will take place in September
Please do not send emails or messages to follow up on your application. We commit to clear and transparent communication as we move through the review process.
Responsibilities
- Complete hospital financial assistance applications on behalf of clients.
- Develop an expertise of the Dollar For database, protocols, and templates to offer timely, caring, and thoughtful responses to client needs.
- Respond to emails and texts – and conduct phone calls to help clients navigate the financial assistance processes.
- Work with Dollar For leadership and legal advisors to plan appeals.
- Participate in and contribute to team meetings to identify and implement program improvements.
Requirements
- Fluent English speaker and writer.
- Strongly preferred: Fluent Spanish speaker and writer.
- 1-3 years of experience with customer service and administrative work – ideally in a professional work setting.
- Demonstrated attention to detail and comfort with technical forms and financial documents.
- Ability to empathize and understand the challenges and opportunities clients face.
- Written and verbal communication skills to clearly interface with clients, hospitals, and other key partners.
- Know your way around programs like Slack, Google Drive, and Gmail.
- Critical thinking and decision-making to plan the best course of action for their clients.
- Strong sense of discretion regarding patient financial data.
- The strongest candidates will have previous work experience with disadvantaged communities or knowledge of medical billing practices, health insurance systems, or debt collection.
Pay, Perks and Benefits
- The starting salary for a Patient Advocate is $50,000.
- 35-hour workweek with flexible scheduling within core business hours.
- 100% remote work environment with a Dollar For-provided computer.
- Dollar For provides all salaried staff with a bank of 20 days of paid time off (PTO) per year after the first 90 days of employment. In addition, Dollar For provides 16 paid holidays for all employees, including federal holidays and a weeklong closure in late December.
- Dollar For pays 100% of employee premiums for health, vision, and dental insurance for a high-quality health insurance plan.
- Employees have access to a 401k for retirement savings, plus a 3% employer match.
Dollar For is an equal opportunity employer. All applicants will get fair consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, citizenship status, or veteran status.
We are committed to an organizational culture in which everyone feels welcomed, included, and valued. We encourage anyone who thinks they would be good at this role to apply. There is no such thing as the perfect candidate and we look forward to learning more about you!
We know that women and people of color are often less likely to apply to a position if they don’t match 100% of the job qualifications. Don’t let that be the reason you miss out on this opportunity! We encourage you to apply if you can demonstrate many of these skills and competencies.
