About EarthEnable
EarthEnable (Tube Heza) is transforming how people live by making homes healthier for families across rural Rwanda and helping to reduce the polluting impact of the building industry on the environment.
80% of Rwandans live in homes with dirt floors that are dusty, unsanitary, and fertile breeding grounds for parasites and germs. While replacing a dirt f loor with concrete has significant health benefits (e.g., reducing diarrhea by 50% and parasitic infections by 80%), concrete is unaffordable for many who need it and is a huge contributor to global pollution.
To counter the environmental and affordability issues surrounding concrete, EarthEnable has spent the past 8+ years developing and selling high-quality, earthen floors and plasters that are 80% cheaper than concrete with 90% less embodied energy. Our next step is a collaborative research project to identify more potential innovations in low-carbon buildings.
About the role
We are seeking an Automation Director who is ready to digitize, streamline, and radically transform how we operate. Our team spends a ton of time on administrative work instead of on the most important work: serving our customers well and building capacity in their teams. We use Salesforce, Looker, and a field data collection app (Formyoula) extensively, but still run the operation very manually: contract signing with pens and paper, mason scheduling on WhatsApp, emailed receipts that take days to match and reconcile, and decisions based on gut rather than advanced analytics. Your job? Make all of that a thing of the past.
This is not just about tech—it’s about impact. Your work will increase productivity, reduce waste, improve customer satisfaction, and enable us to scale from helping 200,000 people to tens of millions.
Key Responsibilities
- Automation & Systems Optimization
- Identify, design, and implement automation opportunities across core operational workflows, including contract signing, mason scheduling, quality assurance, payments, inventory management, and customer follow-up.
- Introduce tools (e.g., Zapier, BigQuery, AppSheet, or custom scripts) to replace manual processes, reduce errors, and increase efficiency.
- Ensure automations are robust, scalable, and user-friendly, with clear documentation and fail-safes in place.
- Technology Systems & Data Management
- Lead the integration of key systems (e.g., QuickBooks, sales tracking, field data, and call center tools) to streamline operations and ensure data consistency.
- Design and maintain dashboards using tools like Power BI, Google Data Studio, or similar to provide real-time insights across teams.
- Partner with operational and tech teams to improve data capture in the field and ensure high data quality throughout the organization.
- Predictive Insights & Decision Intelligence
- Build data models and automation tools to identify high-conversion customers, predict service issues, and optimize resource allocation (e.g., route planning, mason assignments).
- Collaborate with sales and customer support to develop predictive tools that prioritize outreach and improve satisfaction.
- Leverage field survey and call center data to surface patterns and opportunities for proactive service delivery.
- Process Redesign & Efficiency
- Conduct end-to-end reviews of key workflows and recommend process improvements with measurable time and cost savings.
- Implement digital tools to simplify procurement, receipt management, scheduling, and reporting.
- Monitor the impact of implemented systems and adjust strategies to maximize ROI and impact.
- Change Management & Team Enablement
- Champion a culture of operational excellence by training team members on new tools and systems.
- Develop easy-to-use interfaces and resources to support field teams with limited tech exposure.
- Collaborate across departments to ensure that tools and processes are adopted and adapted sustainably.
- Cross-Functional Collaboration
- Work closely with leadership to align systems improvements with strategic priorities and scaling goals.
- Serve as a key partner to finance, sales, field ops, and tech teams—ensuring systems support rather than complicate their work.
- Help translate operational pain points into technical solutions that deliver real value on the ground.
Qualifications
- 3–8 years of professional experience in operations, product management, business systems, automation, or related fields.
- Demonstrated experience designing and implementing process automations using tools like Zapier, BigQuery, AppSheet, Power Automate, Google Apps Script, or similar platforms.
- Experience with SQL, Python, or other scripting languages (or willingness to learn quickly with AI support).
- Strong analytical skills and comfort working with data; able to use Excel/Google Sheets confidently and create decision-making dashboards.
- Experience managing or improving business systems and software integrations, particularly in resource-constrained or manual environments.
- Proven ability to work cross-functionally and translate operational problems into scalable technical solutions.
- Clear communication skills, including the ability to train and onboard non-technical users on new tools and processes.
- Willingness and excitement to work in rural, low-tech environments, traveling to the field as needed to understand workflows and design solutions that fit local realities.
- Strong project management skills with a bias for execution, iteration, and learning.
- Experience with data visualization tools such as Power BI, Google Data Studio, Looker, or Tableau.
- A systems-thinking mindset: You naturally see how tools, people, and processes interconnect and enjoy making them more efficient.
