Call Centre Intern

Earth Enable
Earth Enable

Posted on Sep 12, 2026

Who We Are

At EarthEnable, we believe that our clients deserve our very best, that work should be fun, and that the best ideas could come from any part of the company. We celebrate each other’s wins, learn from our setbacks, and are deeply proud of the impact we make every day. We believe a home that doesn’t make you sick means more than living disease-free. It means pride and dignity in the place our customers most treasure: their homes. Being a part of our team means more than building housing products: it means building an organization and building a better future for rural families.

What We Do

EarthEnable is transforming the way people live, by making homes healthier for families across rural Rwanda, Uganda, and Kenya. 80% of Rwandans live in homes with dirt floors which are dusty, unsanitary, and fertile breeding grounds for parasites and germs. While replacing a dirt floor with concrete has significant health benefits (e.g. reducing diarrhea by 50% and parasitic infections by 80%), concrete is unaffordable for many who need it, and is also responsible for 8% of global carbon emissions.

EarthEnable addresses this pressing and ubiquitous problem by selling high-quality, earthen housing products like our flagship floor that is 80% cheaper than concrete with 90% less embedded energy. Earthen floors, plasters, and blocks are composed of natural materials (gravel, clay, sand, and laterite) and sealed with a proprietary drying oil that makes them waterproof, strong, and polished. In our first decade of operations, EarthEnable has installed ~60,000 products for over 300,000 individuals and created livelihoods for over 1,300 people. See our new product – a full house – here!

About the Role

The Call Center Intern will support the Call Center team by handling inbound and outbound customer calls, responding to customer inquiries, and providing timely, professional support to clients. The role offers hands-on experience in customer service, communication, and problem-solving while exposing the intern to call center operations, customer relationship management (CRM), and administrative support. This position is ideal for someone with excellent communication skills, a customer-focused mindset, and a willingness to learn in a fast-paced environment.

The responsibilities of this role will include, but not be limited to:

  • Assist in handling inbound and outbound customer calls, ensuring timely, professional, and courteous service.
  • Assist in responding to customer inquiries, resolving basic concerns, and escalating complex issues to the appropriate teams.
  • Assist in conducting customer follow-up calls, satisfaction surveys, and service feedback activities.
  • Assist in maintaining accurate customer records, updating the salesforce system, and preparing call reports.
  • Assist in promoting company products and services while supporting customer retention and overall service excellence.

Attitude

  • Ensure that clients feel supported and valued in all interactions by engaging in active listening, confirming or clarifying information, and diffusing any potential anger from clients.
  • Respond efficiently and accurately to callers, clearly explaining possible solutions and our resolution processes.
  • Build lasting relationships with customers and other call center team members based on trust and reliability.
  • Always demonstrate deep care and concern for the customer, recognizing that they are the ultimate boss.

Technical Skills

  • Diploma or Bachelor’s degree in Business Administration, Mass Communication, Journalism, Secretarial Studies, or a related field.
  • Recent graduates are encouraged to apply.
  • Previous customer service, sales, or call center experience is an added advantage.
  • Excellent verbal and written communication skills.
  • Strong customer service, listening, and interpersonal skills.
  • Ability to communicate professionally with diverse customers.
  • Good problem-solving skills and attention to detail.
  • Basic computer skills, including Microsoft Office, data entry, and digital communication tools.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Fluency in English, Kiswahili, and local languages spoken in Kakamega and Busia counties is required. Fluency in Luhya dialects will be an added advantage.

Women are strongly encouraged to apply.

See more open positions at Earth Enable