Who We Are!
🌍 Africa has the world’s youngest and fastest-growing population. By 2035, the continent is poised to contribute more young people to the global workforce each year than the rest of the world combined.
At Educate! we're obsessed with impact. We leverage iterative learning to build highly scalable youth employment solutions aimed at unlocking the potential of the world’s youngest continent.
Educate! prepares youth in Africa to learn, earn and thrive in today’s economy by:
- Introducing an employment-focused school subject into secondary and
- Delivering livelihood boot camps for out-of-school youth, with a focus on marginalized rural girls and young women.
To date, more than 500,000 youth have been meaningfully impacted across Uganda, Rwanda, Kenya, and Tanzania, and along the way, Educate! has become the largest youth employment and skills provider in East Africa.
Educate! is a team of over 300 largely African staff and 300 volunteer youth mentors. We prioritize building an engaging, fulfilling and growth oriented work environment. 50% of our top 30 leaders have been with us for over 5 years, 10+ alumni have started their own organizations, and 6 current or former team members were Acumen Fund East Africa fellows.
We have been backed by top foundations such as Imaginable Futures, Livelihood Impact Fund, Jack Dorsey’s #startsmall, CIFF and Echidna Giving. Educate! won a 2018 Klaus J. Jacobs Prize and a 2015 WISE Award, and has been highlighted by the World Bank’s S4YE's Impact Portfolio, an Al Jazeera documentary, BBC, The Brookings Institution as one of 14 case studies on scaling education, and the Gates Foundation as a Goalkeepers Accelerator. In 2022, we received a catalytic investment from philanthropist Mackenzie Scott to scale our systems change work.
Educate!'s long-term vision is to design solutions that measurably impact millions of youth across Africa each year.
Good to note: To Our Awesome Applicants! 🚀💫
We know that incredible candidates sometimes hesitate to apply if they don’t meet every requirement. If this role excites you, we encourage you to apply!
We’re looking for passionate individuals who believe in our mission and can bring unique perspectives to our team—not just those who check every box. We value diversity and strongly encourage women and individuals from all backgrounds to apply.
Position Overview
Are you passionate about keeping programs running smoothly and supporting teams to succeed? Educate!, a fast-growing and award-winning social enterprise, is looking for a Field Support Officer to help drive the rollout of our Project-Based Assessment (PBA) program in schools and districts. You’ll support field teams, especially our Quality Assurance Technicians, while coordinating logistics, partnerships, and data collection If you thrive on solving problems and making operations work better every day, we’d love to hear from you!
What You Will Do:
QAT Management and Operational Coordination
- Ensure Quality Assurance Technicians (QATs) submit requisitions for activities in timely manner while maintaining compliance with organizational procedures and budget requirements
- Support QATs on school and district-level challenges and provide guidance to resolve operational issues that may impact program implementation effectiveness
- Manage Director of Studies (DOS) escalated issues and coordinate resolution processes between school administrators and program management teams
- Support Deputy and Country Manager in partnership management at school and district levels through effective communication and relationship maintenance
Data Collection and Management Systems
- Oversee data collection processes including project download challenges, marks upload tracking, and project assignment documentation through QAT interactions with school administrators
- Ensure PBA committees utilize data effectively through QATs and that remedial visits are informed by CAMIS dashboard analytics and performance indicators
- Collect comprehensive data on project assignment processes, feedback mechanisms, and presentation outcomes through systematic QAT engagement with Directors of Studies
- Document data use challenges and user experience issues while advocating for CAMIS system improvements based on field-level insights and operational feedback
Training and Capacity Building
- Train district PBA committees on data interpretation and effective utilization of performance analytics to inform decision-making and program improvements
- Train Quality Assurance Technicians on CAMIS system usage in collaboration with management teams and CAMIS technical support staff
- Support capacity building initiatives that enhance field staff competencies and improve overall program implementation quality and consistency
- Facilitate knowledge transfer and best practice sharing across districts to ensure standardized approaches and continuous learning opportunities
Logistical Support and Issue Escalation
- Provide comprehensive logistical support for school-level competitions through QAT coordination and resource management to ensure successful event implementation
- Attend district planning meetings to maintain alignment between field operations and strategic planning initiatives while representing program interests and requirements
- Escalate school-level competition challenges and operational issues to appropriate managers and district officials through established communication channels and protocols
- Manage escalation processes effectively to ensure timely resolution of field-level challenges while maintaining positive stakeholder relationships and program continuity
Who You Are:
Terms
- This position will be based in Rwanda
What We Offer 💼
- A vibrant, mission-driven environment with a supportive and fun team.
- Flexibility— Hybrid work environment to empower you in your mode of work.
- Competitive salary based on experience.
- Healthcare coverage for you and your dependents, work laptop, Internet & call stipend
- Learning & growth opportunities
PLEASE NOTE THE ABOVE BENEFITS DO NOT APPLY TO TEMPORARY, CONTRACT OR INDEPENDENT CONSULTANTS.
Application Process: Rolling basis, interviews happening soon!
Our Culture & Tenets(Values) 🌱
We’re ambitious. Are you? Educate! is growing fast, so new opportunities are opening up and expanding all the time. We’re inspired by people with drive, and we love to help them reach their full potential. We expect everyone at Educate! to contribute above and beyond their job description, grow their skills, and advance their careers, and we are committed to supporting our staff members on that journey of their careers, and we are committed to supporting our staff members on that journey.
- We put Youth First, Impact-Obsessed - We are purpose-driven, focused on impact, and prioritize what truly matters. We listen to youth, design our efforts around their needs, and ensure every dollar creates transformative experiences they value.
- We Exceed Expectations - We take pride in going above and beyond to achieve the best results—proactively identifying problems and seeking solutions without waiting or stopping at what's requested.
- We Are Always Learning - We are committed to seeking and applying new knowledge and ideas. We stay open-minded and continuously try new things, experiment, grow, and improve. We invest in learning for ourselves and our teams.
- We are One Team, Many Views - We value all individuals, believe diverse ideas and open dialogue drive excellence, foster a supportive and respectful environment where everyone can freely express themselves. We work as one team and prioritize the organization's mission over personal or team interests.
- We have the Startup Mindset - We innovate relentlessly to grow our impact, we never think “we have arrived” or “we’re done.”We constantly challenge the status quo, embrace change, and move quickly toward our vision. Unafraid of failure, we question anything that hinders progress.
Every person at Educate! — from interns to the executive director — is evaluated by how they live up to these five cultural tenets. They are at the core of how we achieve our mission and why we work as well as we do. Educate is committed to providing an inclusive and welcoming environment for all who interact in our community. In creating this environment, we encourage people from a variety of cultures, backgrounds and life experiences to join our diverse team.
We’re committed to ensuring all candidates are screened for child and youth safety. As part of the process, you’ll need to provide a Certificate of Good Conduct. Educate! reserves the right to withdraw employment offers if any risks to youth are identified.
