The Role
Fair Trade USA has recently embarked on a multi-year digital transformation effort that will allow us to exponentially scale our impact. The Digital Tech team is seeking a Business Analyst to serve as the bridge between members of the Product team and the Business teams to develop and implement technological products on our roadmap. This role is also responsible for identifying process and system improvements across the organization and bringing them to Product Managers for solutions discovery and implementation. Additionally, this role will own vendor management relationships for specific software platforms such as Smartling, GenAI tools (e.g., Copilot), and Box, becoming the organization’s expert on these platforms, implementing new features, and driving their adoption.
Key Responsibilities
- Proactively identify opportunities for process improvements and efficiencies across the organization, lead discovery work for solutions and support in its implementation.
- Collect and study operational and performance data for a process, product and/or a system to identify trends and opportunities for improvement and ensure usability.
- Develop and maintain process documentation (e.g., flowcharts, process maps and diagrams) to enhance organization’s internal procedures.
- Establish trust-based relationships with key stakeholders and partner with them to analyze, design, and document best practice business processes and technology changes.
- Manage complex multiple projects at a given time and deliver results with little to no direction.
- Structure ambiguous problems and present to senior leadership to inform complex decision making.
- Develop a leadership style, leveraging your own passions, strengths, and personal values.
- Collaborate with Product Managers to discover, define, and detail requirements for product/solution and lead alignment sessions across teams on requirements.
- Collaborate with Product Managers to produce Product Requirements Document and user stories to convey understanding to engineering teams.
- Lead change management by partnering with project teams to create and deliver user training and documentation for internal stakeholders.
Key Competencies
- Ability to quickly garner trust from team, co-workers, and product teams.
- Understanding of business processes and operations and interdependencies of teams.
- Excellent communication and leadership skills: Lead stakeholders on conversation between current state and future state solutions, detailing what changed and improved.
- Must have a drive for problem solving and ensuring that solutions satisfy end users’ goals.
Key Qualifications / Experience
- 2-4 years business analysis or product management experience.
- Experience in generating process documentation and reports.
- Experience testing and mapping various business processes and protocols.
- Proven analytical abilities.
- Willingness to learn different tools and solutions software to analyze trends and be able to train teams required.
