IT and Operations Fellow

Financing Alliance for Health

Financing Alliance for Health

IT, Operations
Nairobi, Kenya · Nairobi, Kenya · Kenya
Posted on Saturday, November 18, 2023

Position Title: IT and Operations Fellow
Workstream Operations
Reports to: Finance and Operations Manager
Travel: Infrequent travel required (10+% of the time)
Duty Station: Remote (Preferably Nairobi, Kenya)

Are you interested in helping lead an entrepreneurial effort aimed at changing paradigms in international development and in true partnerships with governments to reduce donor dependency and increase financial sustainability? Would you be excited to leverage your private sector background to help finance health systems? Do you get energy from working with different stakeholders – ranging from Wall Street banking institutions to ministries of health and finance to UN agencies? Are you looking to join a team of partners that are committed, experienced, and fun to work with? Then you should explore this leadership role with the Financing Alliance for Health.

The Financing Alliance for Health (FAH) is an Africa-based, African-led, and Africa-focused entity that convenes governments, funders, philanthropy, private-sector, and communities to address systemic financing challenges to scaling primary and community health systems for delivery of integrated primary healthcare services through country, regional and global partnerships.

As trusted strategic and technical advisors, FAH acts as a bridge between the world of health and finance through long-term partnering with the Ministries of Health and Ministries of Finance teams to develop different and changing financing sources. This approach will empower/ enable them to be the lead stewards in their local health systems to reach the scale and sustainability that is needed and ultimately achieve universal health coverage.

Headquartered in Nairobi, Kenya, FAH has successfully supported 18 governments at the national and sub-national levels, across 13 countries (Rwanda, Zambia, Zimbabwe, Haiti, Burkina Faso, Uganda, Sierra Leone, Liberia, South Africa, Malawi, Senegal, Kenya, and Togo).

FAH works with governments in their journey of designing, scaling, and financing of primary and community health programs, with a view to strengthening national and regional health systems through embedding teams, evidence generation, designing financing solutions, and advocacy. Our longer goal is to scale up and strengthen Primary and Community Health Systems to increase access and utilization of reproductive, maternal newborn, child & adolescent child services at primary facilities and community levels. We act as a bridge between the worlds of health and finance.

Our work areas include:

  • Country government support: Long-term onsite technical and financing support on primary and community health.
  • Analytical toolkits: Develop and offer toolkits to support country costings, investment cases, and financing pathways.
  • Financing products/ modalities: Working with donors & financing industry to design, develop, and deploy new/modified financial products.
  • Awareness and education: Develop investment cases, build thought leadership, and share capacity-building material.


Role Overview: The IT and Operations Fellow will play a vital role in providing technical support and managing information technology systems, including ERP (Enterprise Resource Planning) and MS Office applications, within Financing Alliance for Health (FAH). This position involves troubleshooting technical issues, supporting IT projects, and ensuring the efficient use of ERP and MS Office tools to advance the organization’s mission.

Key Responsibilities: The IT and Operations Fellow will operate from a mutually agreed remote location, preferably within Nairobi, and will be responsible for the following tasks:

  1. IT support and maintenance:
    • Provide first-level technical support to staff, resolving hardware, software, and connectivity issues.
    • Assist with the setup and maintenance of workstations, laptops, and other IT equipment.
    • Conduct training sessions to enhance staff proficiency in using IT resources, including ERP and MS Office applications.
    • Assist with the customization and troubleshooting of software to meet specific organizational needs.
    • Implement and maintain backup and disaster recovery procedures.
    • Perform routine maintenance tasks, including ERP updates, security patches, and antivirus management.
    • Communicate effectively with staff to understand and address their IT needs, especially related to ERP and MS Office.
    • Provide timely updates on the status of ongoing IT support requests and projects.
    • Educate staff on best practices for maintaining data security and privacy.
    • Collaborate with IT and ERP vendors to address issues, implement updates, and optimize system functionality.
    • Provide end-user support for IT related inquiries and issues.
    • Administer rights as required/approved on online systems, ERP and HRIS.
    • Ensure timely user account creation and rights administration.
    • Continually monitor account and domain security, and systems stability.
    • Monitor online subscriptions and ensure timely payments and renewal.
    • Ensure compliance of IT infrastructure with relevant authorities and FAH needs.
    • Onboard and Offboard users as required from all systems.
    • Install, configure, and update software applications used by the organization, with a focus on ERP and MS Office tools.
    • Assist with the customization and troubleshooting of software to meet specific organizational needs.
    • Implement and enforce IT security policies and procedures, particularly in the context of ERP and MS Office applications.
    • Conduct regular security audits and address vulnerabilities promptly.
  1. General Operations Support:
    • Manage the inventory of all assets and IT hardware, including computers, printers, and peripherals.
    • Coordinate the repair and replacement of faulty hardware components.
    • Assist in the procurement of office supplies, IT equipment, and vendor contracting, ensuring compatibility and cost-effectiveness.
    • Assist with travel arrangements, logistics and procurement as directed by the Finance and Operations Manager.


  • A bachelor’s degree or equivalent in an IT relevant field.
  • Additional training and professional certifications will be an added advantage.
  • A minimum of two years of progressive experience in IT, procurement, and administration.
  • Familiarity with common operating systems and software applications.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize tasks and manage time efficiently.
  • Exceptional organizational skills, ability to prioritize work effectively, and meticulous attention to detail.
  • Demonstrated ability to collaborate with diverse and remote teams and provide online remote support to staff.
  • Ability to work independently with minimal supervision.
  • Excellent proficiency in spoken and written English.


This position offers a competitive compensation package linked to the background and

experience of the candidate.


Applications are accepted and reviewed on a rolling basis.

Application Requirements:

Please submit a resume and motivation letter in PDF through the link

Only shortlisted candidates will be contacted.

FAH values the diversity of the people it hires and serves within the community. Our diversity is committed to fostering a work environment where individuals’ strengths and uniqueness are recognized, appreciated, respected, and responded to in ways that fully develop their potential.

FAH has a zero-tolerance approach to any harm to, or exploitation of, a vulnerable child or adult by any of our staff, partners, or representatives. We are committed to preventing all undesirable behavior at work. This includes, child abuse and exploitation, sexual harassment, and abuse.

Note: This job description reflects the general duties and responsibilities of the position, but it is not intended to be an exhaustive list of all duties and responsibilities. The organization reserves the right to amend and change responsibilities to meet organizational needs as necessary.