About Generation:
At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high-priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 140,000+ graduates and 21,000+ employers across 33 professions and 17 countries.
When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed. Three months after completing our program, graduates have an 78% job placement rate, rising to 88% within six months. Of our employed graduates, 79% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings. Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1.9 billion in wages. Generation graduates typically have a secondary school background, 52% are female, 28% have dependents, and the majority identify with underrepresented communities in their country.
About the contractor role:
- Location requirements: Remote (with reliable WiFi), based in Bogotá, Colombia, with availability to attend in-person events with partners for recruiting or in-program activities.
- Start date: January 2025
- End date: December 2026
- Type contract: contractor
Responsibilities:
1) Support the execution of the mobilization campaigns
- Support the development of an outreach plan for each mobilization campaign by providing inputs, and proposed activities to the Mobilization Coordinator and Global Marketing team
- Produce and maintain standardized email response templates and a workflow guide for managing applicant inquiries, ensuring that complex cases are escalated with the necessary information for resolution.
- Provide a set of recommendations per campaign to improve applicant outreach, aligned with learner profiles and funder requirements (e.g., women), and document the rationale behind each recommendation.
- Develop or update learner persona profiles (when applicable), including key characteristics, motivations, barriers, and suggested communication approaches.
2) Support the applicant screening and selection process
- Provide support to the applicant screening process by supplying candidate information, preparing shortlists, and sharing observations with the Mobilization Coordinator and PDS team to help them meet the target number of learners for each cohort.
- Prepare and maintain the technical setup required for the application process by ensuring that the agreed-upon tools and systems (forms, trackers, links, etc.) are activated, tested, and functioning correctly before each mobilization cycle.
- Deliver a brief data summary after each screening and selection cycle, highlighting key observations, trends, and potential areas for efficiency improvements based on the data collected.
- Provide operational support toward mobilization goals by completing assigned tasks that contribute to delivering such us: the final learner list, signed letters of agreement, accurate learner records in Salesforce and Canvas, any additional logistical inputs required to ensure Day 0 and Day 1 readiness
- Respond to candidate inquiries by managing incoming questions through the official Generation Colombia communication channels and providing clear information based on standardized templates or guidelines.
3) Data management & Partnerships support
- Provide support for data tagging activities by preparing and submitting tagging inputs for learners, funders, and other stakeholders to ensure accurate data collection across Generation’s systems. This includes completing tagging information, validating accuracy, and updating status as needed.
- Support the Mobilization Coordinator in preparing written materials by delivering draft sections, data inputs, or summaries needed for reports, funnels, and other mobilization-related communications intended for internal or external stakeholders.
- Provide partner-support inputs by sharing relevant data, summarized results, and key information needed for partners involved in mobilization efforts, coordinated with the Mobilization Coordinator. This includes preparing data summaries, key campaign metrics, and brief update notes.
About You:
- Between 1 to 3 years of experience supporting program operations, preferably in a nonprofit, start-up, or social enterprise environment
- Strong communication skills. Demonstrated fluency with Spanish and English speaking and writing skills
- Experience developing program procedures and resources, with keen attention to detail
- Entrepreneurial and proactive mindset to deliver against targets and seek opportunities for improvement and growth
- Results-driven and able to quantify success by developing metrics/analytics
- Ability to operate independently while also being a team player
- Belief in Generation’s mission, preferably with experience working with disadvantaged communities
- Demonstrated commitment to equity and social impact work
***Please apply with your English resume, thank you***
