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OPERATIONS ASSOCIATE– GROW PROGRAM

ABOUT GENERATION

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 100,000+ graduates and 11,000+ employers across 46 professions and 17 countries.

When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed. Three months after completing our program, graduates have a 78% job placement rate, rising to 88% within six months. Of our employed graduates, 68% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings. Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1 billion in wages. Generation graduates typically have a secondary school background, 54% are female, 34% have dependents, and the majority identify with underrepresented communities in their country.

POSITION OVERVIEW

We are looking for an exceptional Operations Associate who will manage the logistics and administration of running our learner training program in Ghana. You will report to the Operations and Coalition Manager.

You will be joining Generation at a pivotal moment as we expand our Grow program in collaboration with MasterCard Foundation. During the initial phase, we successfully trained and placed over 2,000 graduates across multiple digital programs. In this next phase, we will be adding several new programs to complement our existing programs. Additionally, Generation will be leading a coalition of partners to support this growth and ensure its continued success.

This role is for a full-time assignment, for the project period through June 2026, with a possibility of extension and contingent on funding availability. Preference for candidates based in Ghana. The expected hours will be 40 hours per week.

RESPONSIBILITIES

The Operations Associate will work closely with the Program Director to support on the logistical and administrative implications of the program: Specifically, you will:

• Organize logistical components of project delivery, such as sourcing co-working spaces and in-person sites for training, organizing the distribution of stipends and hard/software to learners, Generation staff and our training partners etc
• Support procurement processes in line with organizational policies, including sourcing vendors, raising purchase requests, and tracking approvals.
• Support management of vendors, including processing invoices as required.
• Support non-financial reporting and presentations to stakeholders, such as written operational updates to program partners.
• Support coordination of program activities, ensuring timelines and operational requirements are met
• Maintain accurate operational trackers, documentation, and shared files
• Coordinate learner laptop distribution processes, including documentation, handover records, and asset tracking.
• Maintain accurate records related to learner-issued devices and repayment status.
• Support visa application processes for global team members visiting the country, including document coordination and follow-ups
• Arrange accommodation and local logistics for visiting team members, ensuring alignment with organizational policies and budgets.
• Serve as a coordination point for visiting team members to support a smooth arrival and stay.
• Any other duty assigned.

ABOUT YOU

• At least 3 years of experience in program coordination, preferably in a not for profit, start-up or social enterprise environment
• Strong organizational and coordination skills with high attention to detail
• Ability to manage multiple logistics and procurement processes simultaneously
• High degree of self-motivation and independence whilst also being a team player.
• Entrepreneurial and proactive mindset required in the start-up environment to deliver against targets and seek opportunities for improvement/growth without instruction.
• You have strong people-reading and decision-making skills
• You have a demonstrated commitment to equity work
• You are a strong communicator with a proactive/responsive approach
• You are results driven, able to quantify success by developing metrics/analytics
• You believe in our mission, that fulfilling employment can change lives, and are passionate about doing social good.