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Learner Progress Manager- 6 month fixed term contract (initially 6 months, with potential to extend)

Location: Primarily remote, with occasional in-person support required for in-person training on Generation learning programmes.

Salary: €37,431 per annum

Contract: Full Time: 40 hours a week
(9:00 AM to 6:00 PM with 1 hour unpaid lunch break)

Dates: 1st July 2026 - 31st December 2026 (initially, with potential to extend)

We offer flexibility to employees to balance their commitments, including medical appointments, parental or caregiving responsibilities, and personal goals.

Closing Date: 3 June 2026 - 10:00 am

Informal enquiries for this position can be sent to Matt Lucid (Head of Learner Progress) at matt.lucid@generation.org.

ABOUT THE ROLE


We're looking for a Learner Progress Manager to join our Learning Team on a fixed-term contract. This is a fast-paced, high-impact role at the heart of what Generation does: ensuring that our learners achieve the expected outcomes and career readiness on their programmes through high quality support.

The Learner Progress Manager's north star is career readiness. That means your success is measured not just by how well learners navigate the bootcamp, but by whether they complete it with the skills they need to secure and sustain a role in their target profession. Learner Support plays a key role in ensuring learners develop the employability skills, soft and transversal skills, and professional behaviours that make them truly job-ready and the Learner Progress Manager is responsible for ensuring learners with a variety of barriers to employment can achieve the expected outcomes on programme, and successfully transition into meaningful careers.

You will be passionate about our mission, bring a strong toolkit for supporting learners with barriers to employment, and have the composure and judgement to support learners through complex situations.

At Generation, Learner Progress Managers work closely alongside Instructors and the Inclusion team, together forming the core delivery teams who spend the most time with learners day to day during the bootcamp. These teams sit within the wider Learning Function, alongside curriculum, operations and data colleagues, all working toward the same goal: ensuring every learner completes the bootcamp career-ready, with the mindset and skills to apply for jobs and move into sustained employment. As a Learner Progress Manager, you will be the primary point of contact and support for learners in your assigned cohorts throughout their bootcamp journey.

ABOUT GENERATION

Generation is a charity with the vision of a meaningful career for every person. Our aim is to support people facing significant and multiple barriers to employment into life-changing careers they otherwise could not access.

We achieve this with a unique methodology of profession-specific skills bootcamp training, focussed on in-demand careers (specifically in the tech, healthcare and green sectors), with extensive, ongoing pastoral support and matchmaking to employer partners.

Generation launched globally in 2015, and has grown quickly to become the world’s largest demand-led employment initiative. We have placed >100,000 people into roles, working with over 4,000 employer partners to date across 16 countries and 26 professions.

Since launching in the UK in 2019 have now trained more than 3500 people. Our work focuses on supporting those from diverse groups facing barriers to desirable employment. For these learners, we have achieved an industry leading c. 70% job placement rate with learners now placed at >800 employers.

We have secured transformative corporate funding from Microsoft, the JP Morgan Charitable Foundation, the Macquarie Group Foundation, Barclays, Blackrock, and many more. We are also the leading charity delivering under contracts from the Department for Education’s Skills Bootcamp strand. This has driven our scale to new programmes, regions and beneficiary groups.

By joining Generation UK&I, you will become part of an organisation committed to social impact and determined to play its part in changing the system in this context. The work is fast-paced, exciting, and innovative.

Find out more at https://uk.generation.org/

And you can hear more about our impact from our learners and beneficiaries themselves https://www.youtube.com/@GenerationUK-I/videos

And you can also learn more about our culture, directly from our incredible people on our website:

https://uk.generation.org/work-with-us/

Generation acknowledges the duty of care to safeguard, protect, and promote the welfare of staff and learners and is committed to ensuring safeguarding practice reflects statutory responsibilities, and government guidance and complies with best practice. We carry out employment and right-to-work checks, and request a declaration of any criminal convictions from all staff as part of our recruitment process.

RESPONSIBILITIES

Learner support

• Build warm, supportive and professional relationships with learners in assigned cohorts, and ensure that the classroom environment embodies Generation's values of learning
• Lead some whole class delivery sessions, including Employability Essentials session and Community sessions
• Ensure clear support and interventions are in place to address cases where learners' attendance falls below expectations
• Ensure clear support plans and interventions are in place to address cases where engagement (cameras/participation) is below expectations
• Ensure support for learners is implemented effectively, including learners with inclusion needs/ additional support needs
• Implement effective strategies for learner with inclusion needs, to support them in achieving the same outcomes as all other learners on Generation programmes
• Collaborate with learners to set goals around their progress in the bootcamp, and ensure clear support plans and interventions are in place where needed to achieve career readiness
• Liaise with Senior staff to effectively deal with learner escalations related to conduct, attendance & learning, according to Generation's policies
• Manage the mock interview process for assigned cohorts, including hosting the online event and ensuring all learners receive high quality feedback
• Provide feedback for all learners on their CV drafts and to build their CV skills
• Ensure overall career readiness of learners is achieved by the end of the programme

Programme Management

• Review progress of learners weekly (through: data review, including: learner feedback, attendance and assessment data, as well as lesson observations and feedback about learners from cohort staff). Make plans for additional intervention and support for learners as needed to ensure learners achieve career readiness by the end of the programme
• Contribute to the weekly cohort meeting, in collaboration with the instructor. Ensure that there are action-plans in place where required to support learners, and to uphold our on-programme KPIs (course completion, learner satisfaction, assessment & learning outcomes)
• Liaise with other Generation teams to facilitate smooth running of cohort delivery
• Provide clear handover to the Placement Phase colleagues on learners' learning outcomes and career readiness, so that they can best support learners as they move into that phase
• Logistics support for any in person training requirements with partners (venues/ travel), which may include in person attendance to these training days/ events

Development

• Participate in observations and coaching practice to continually improve practice so that all learners make expected progress
• Contribute to a community of practice for the Learner Support team, providing opportunities for collaboration, learning and sharing of best practices

ABOUT YOU

• Passionate about Generation's mission, with a deep belief that all learners can and should achieve the same strong career outcomes and a commitment to ongoing professional development in support of this mission
• Knowledge of the employability landscape, including what makes a strong job application, and the skills and behaviours that help people secure and sustain employment
• Strong communication and interpersonal skills, with the ability to build effective relationships with a range of stakeholders, including learners, instructors, and colleagues across Generation teams
• Proactive, problem-solving mindset, spots issues early and takes initiative to find solutions
• Knowledge of current trends within the adult training and learning landscape
• Strong organisational and prioritisation skills, with the ability to manage multiple workstreams simultaneously in a fast-paced environment
• Disciplined approach to record-keeping and documentation, with the ability to maintain accurate, up-to-date learner records
• Sound judgement and the ability to operate with clear professional boundaries, knowing when to escalate, when to refer, and when to step back
• Comfortable using digital tools and platforms, including Google Drive and Microsoft Teams

EXPERIENCE

• Relevant experience working to raise outcomes for learners, including group and individual support
• Experience using a coaching approach to support people to reflect on their progress, set their own goals and build self-advocacy skills

At Generation, we're changing the lives of many individuals, and that in itself gets us out of bed! Here are a few other benefits you'll experience working with the UK team:

• Purpose and social impact in the heart of your work
• Opportunity to make your mark - you'll have a lot of autonomy to bring the Generation blueprint to life in a way that makes sense for your region
• Opportunity to get involved with a range of activities and varied projects - we're a small team, so there are lots of opportunities to get involved in projects across the whole organisation
• We offer flexible and remote working to accommodate everyone's preferred working pattern/preferences and unique needs
• WFH set up offer of support of Euro 330 to help you make your working-from-home setup comfortable and efficient
• Professional Development is a priority for Generation and employees and you can access to up to Euro1,100 towards your learning & development per year. This support is accompanied by up to 5 days of training days/ study leave per year to enable your development activities.

A fair chance

Every role at Generation is open to applications from all sections of society. We believe in the potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other aspect that makes you, well, you.

We believe that the more diverse we are the better we become. More than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. We go further together. It’s this philosophy that drives us towards our mission. We open our doors to those who share this mindset.

We are particularly interested in hearing from candidates from marginalised groups. We will assess applications on a rolling basis and close this posting as soon as we have found the right candidate. We look forward to hearing from you.


Support with your application:

Here’s a recruitment support resource that explains our application process and offers tips to help you put forward your best possible application.Applicant support resource Document Oct 2025