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ABOUT GENERATION:Generation is a global non-profit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 76,000+ graduates and 11,000+ employers across 35 professions and 17 countries. When learners join Generation, 90% are unemployed, of which nearly half are long-term unemployed. Three months after completing our program, graduates have an 81% job placement rate, rising to 90% within six months. Of our employed graduates, 67% are hired by our repeat employer partners, and 88% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings. Two to six years after graduation, 70% of alumni continue to meet their daily financial needs and 40% save for the future. To date, Generation’s global graduates have earned $630 million in wages, which will rise to $1 billion by 2023. Generation graduates typically have a secondary school background, 54% are female, 40% have dependents, and the majority identify with underrepresented communities in their country. Generation GYE conducts original research and shares data insights on high priority global workforce transition topics to inform decision-making by workforce system stakeholders. |
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POSITION OVERVIEW:We are looking for a Learning & Teaching Manager to lead our instructors’ professional development and perform other tasks essential to our team.This position is based in GhanaYou will be joining at an exciting time for Generation as we look to increase the number of freelancing programs we deliver whilst entering new geographies, like Ghana. We have been funded to deliver new training and placement programs for a number of remote-friendly roles (such as Virtual Assistants, Data Analysts, Digital Marketing, Web Development and Customer Service). We will be testing a variety of delivery models, such as coordinating a coalition of local partners to experiment and learn, before scaling our efforts. This role is a full-time fixed-term contract until June 2025, with a possibility to extend. We are looking for someone who is based in Ghana with the right to work there, to develop local relationships with West Africa-based employers. Hours are expected to be 40 hours per week, but we are open to considering other options. RESPONSIBILITIES: Instructor Selection & Onboarding
- Conduct instructional task debriefs and fit interviews for potential candidates to finalize their selection as Generation instructors (including lead teachers and teaching assistants)
- Customize standardized templates, onboarding agendas, and facilitate online and/or in-person onboarding for Generation instructors by engaging them in an adult-appropriate, participatory way that ensures they are well prepared and supported to teach their cohorts
- Collect and evaluate data before, during, and after onboarding and trainings to identify lessons learned and any additional support needs for instructors
Instructor Professional Development & Classroom Delivery
- Support instructors in creating and achieving their professional development plans, including SMART short- and long-term goals, by regularly reflecting on learner and instructor outcomes and cohort performance
- Conduct regular session observations (onsite and/or online) using relevant observation tools
- Facilitate regular data driven and evidence based coaching conversations with instructors to support their growth
- Support new instructors by providing higher touch support in beginning weeks and by co-facilitating sessions where necessary
- Provide ongoing and differentiated professional development to instructors by facilitating regular skills-based workshops, refresher trainings, and personalized coaching
- Build meaningful relationships with instructors and facilitate communities of practice and regular reflection spaces for instructors to promote continuous learning
Stakeholder Communication and Data Management
- Manage a portfolio of cohorts, liaise with instructors, mentors, learners, Program managers, regional leads, guest speakers, and other team members, to ensure we meet our targets for course completion, learning outcomes and job readiness
- Ensure the learner management system (LMS) is up to date and that regular learners feedback surveys are conducted along with ensuring other data points are inputted in a timely fashion utilizing various tools
- Use data gathered from our LMS or via surveys for our learners and instructors to identify areas of strength, growth and potential opportunities
- Review each cohort’s data regularly and use this to shape intervention and support plans for learners in each cohort
- Proactively establish communication channels with all stakeholders including the national and global curriculum team’s and our training service partners, to keep them up-to-date with areas of strength and potential for growth and ensure a strong learner support ecosystem
- Oversee the day-to-day delivery of programs, serve as the point of escalation for learner issues on-program (e.g., attendance, punctuality, engagement, assessment/learning outcomes, professionalism), and work with instructors and mentors to problem-solve learner issues, escalating them as needed
- Participate in governance calls as per set cadence to ensure adherence to the Generation methodology across the value chain
Curriculum Design Support
- Lead 1-2 initiatives each quarter to improve the quality of learning and teaching in our programs. These will be discussed and agreed with your manager each time, and will align with overall team strategic priorities and your own preferences.
- Create new training resources that enable more effective instructor onboarding and ongoing support
- Gather and analyze feedback from learners and graduates to inform curriculum revisions
- Collaborate with remote colleagues on the global curriculum design team to ensure effective curriculum localization and session design to support quality delivery
- Remain plugged into curriculum design and delivery best practice as it surfaces from Generation countries
- Set professional and personal goals for self to develop as Learning & Teaching Manager and participate in professional development opportunities as they arise
- Substitute for instructors in case of absence
- Other duties as required
ABOUT YOU:
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Professionalism: Excellent, self-motivated organizational and communication skills, attention to detail, and ability to meet deadlines
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Strong Communication: Ability to adapt to different communicative styles while working with a variety of stakeholders and provide feedback in an honest, open, transparent, and supportive way
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Growth Mindset: Belief that all individuals, yourself included, have the ability to change and grow despite the challenges they may face
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Feedback Oriented: Regularly self-reflective and open to receiving and responding to frequent feedback from instructors, delivery partners, learners, and the Generation team
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Interpersonal Skills: Strong relationship building skills to motivate learners in an online setting, a strong desire to coach, and the ability to be a team player
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Mission Alignment: A passion for helping to change the life trajectories of unemployed or underemployed people and a desire to empower others to reach their fullest potential
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Diversity Competent: Strong cross-cultural skills that demonstrate the ability to engage well with and support the overall well-being of learners of all backgrounds, especially in an online setting
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Adaptability: Ability to adjust at a moment’s notice and utilize data and other information to change your approach to meet the needs of your team
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Problem Solving: Ability to quickly problem solve challenges, especially technical issues, along with a desire to pursue additional learning to improve your performance and industry knowledge
Minimum Requirements:
- A bachelor’s degree required, preferably with a master’s degree in education or other related field
- Two years’ experience teaching, preferably adults with some online delivery experience
- Knowledgeable of current trends and issues in adult and vocational education, and online learning
- Excellent computer skills and competency in Microsoft Office skills (Excel, Word & PowerPoint) and Google Drive. Comfortable using digital platforms such as Zoom, Slack, and Canvas, etc.
Strongly Preferred:
- More than 2 years’ experience teaching and/or working closely with young adults from low-income or minority communities between the ages of 20 and 30
- Experience in using a Learner Management System (LMS) or equivalent and analyzing the data to draw conclusions and plan strategically
- Experience in coaching or training adults to meet targeted goals for performance
- Experience in managing a team well by creating a positive culture
- Experience working remotely in a fast paced, start-up environment
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