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About Generation
Generation is a global employment organization with a mission to prepare, place, and support people into life-changing careers that would otherwise be inaccessible. Our mission is to transform education into employment systems by preparing, placing, and supporting people in life-changing careers that would otherwise be inaccessible. We accomplish this through 3-12 week bootcamps that provide learners with the technical skills, behavioral skills, and mindsets needed to thrive in a given profession. Generation’s methodology can serve hundreds of thousands, and eventually millions, of people a year. And we’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. We have graduated more than 67.000 people. Generation is active in 17 countries with diverse social, economic, and labor-market contexts.
To know more about Generation, visit www.generation.org
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Overview
Generation is seeking a Contractor Program Manager to project manage the operations of our programs in Colombia that will recruit, train and place youth in life-changing careers in Tech. The contractor Programs Manager will oversee the programs implementation, with special focus on Learner Engagement (learner mobilization & recruitment, learner retention, support and mentorship as well as alumni management). They work closely in coordination with the Generation regional & functions teams, as well as with the Curriculum & Instruction and Business Development teams, and will build strong relationships with our external partners who help us deliver the program (e.g. youth organizations, training partners).
Details
This is a full time, 12-month contractor role based remotely in Bogotá, Colombia. You would be working from home for the near future and should have a quiet, private workspace with the ability to connect to reliable internet. Compensation competitive with NGO industry standards. We are not able to sponsor relocation or work visas.
Main Responsibilities
Program Development & Management:
- Recruitment and Selection of Participants: Design and manage the mobilization, recruitment and selection process for people applying to the program to ensure that we meet the target number of high-quality participants. Deeply understand the target role and the industry to effectively recruit and select participants. Market and advertise our programs to young people in our target groups to generate applications to our programs (e.g. info sessions, digital marketing campaigns, alumni referral process, recruiting partners). Act as the main point of contact of the Marketing agency and lead the implementation of our campaigns. Design & implement our program of external interviewers. Provide ongoing assistance to candidates, monitor results, and propose actions throughout the enrollment process to ensure turnout on Day 1 of the program and overall improvements of our mobilization & recruitment processes.
- Mentorship and Learner Support: Professional development of the program’s mentors, who provide critical support to help participants navigate challenges during their training and job placement process. Monitor the performance of our mentorship model and collaborate with the global Mentorship team to identify and implement improvements. Evaluate additional social support needed for participants and implement them using a defined evaluation framework and budget.
- Learner Onboarding & Retention: Manage the onboarding of new learners, monitor Learner feedback & retention. Take actions to improve Learner experience and meet Learner retention targets.
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Alumni Support: Support the creation and cultivation of an active, engaged Generation alumni network that gives back to the Generation community and supports our mission.
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Planning and Project/Pilot Management: Create and lead clear work plans, considering activities, responsibilities, and key milestones. Engage internal and external stakeholders in implementing such plans. Lead problem solving for plan execution. Ensure that all relevant stakeholders are fully prepared for their role supporting program launch and ongoing operations. Collaborate closely with relevant global teams in the design, implementation and evaluation of program management/Learner Engagement pilots related to our Direct Delivery initiatives.
- Instruction & Learning: Collaborate with the Curriculum & Instruction Team in the design and subsequent iterations thereof, ensuring content and activities are relevant and appropriate to the context. Collaborate with training service providers that will deliver Generation programs, with special focus on Learner engagement.
Program Operations:
- Impact: Monitor key program objectives of scale, quality and sustainability and flag relevant trends, accomplishments & gaps.
- Operations: Ensure program delivery/operations is/are aligned with the Generation methodology and standard operating procedures across the recruitment, training, transition to employment and ROI collection phases of the methodology. Project manage the day-to-day logistical operations of the programs.
- Instruction & Learning: Identify session design and classroom delivery opportunities, challenges, and lessons learned, communicating that information to the Curriculum & Instruction Team. Collaborate to resolve programmatic improvement opportunities that impact curriculum design, instruction, and program operations.
- Communications: Serve as the main point of contact for potential applicants, learners and partners that work with us to run the program (mainly training services partners & recruiting partners). Lead the operations of all social media and direct communication efforts (e.g. website update, alumni newsletters, etc), including the external providers (e.g. digital marketing agency)
- Data Analysis: Participate in regular evaluations with potential learners, program participants, employers and other delivery partners; act on feedback to ensure we are improving the quality of our processes and programs wherever possible. Work with delivery partners and participants to collect learner data on time and completely, ensuring we have an accurate record of participants’ progress into the workforce.
Who We Are Looking For
- Bachelor's degree in any field with a solid academic record. Master´s degree preferable
- Fluent Spanish, advanced written and spoken English
- 7+ years of proven experience designing, implementing, and leading programs, preferably in the education sector and/or working with educational institutions. Ideally, the candidate has 2+ years of experience in programs that offer educational and placement opportunities, especially for vulnerable youth
- We are especially excited to see candidates with experience scaling up a program, including adapting processes necessary to run it.
- Entrepreneurial, creative, innovative, and proactive mindset.
- You thrive in the fast-paced, flexible environment of a start-up because it gives you a chance to learn and lead.
- You set clear, meaningful goals and create a plan to meet & track them. You take ownership of targets, are positive in the face of challenges and dig in to understand the root cause and think creatively to design solutions.
- You have a record of managing projects to meet big goals, have strong problem-solving skills and a sound personal organizational system to track your work.
- You are hands-on and flexible in the face of changes and you analyze and adapt to new information to shift course as needed. You speak up and raise issues, analyze data, and learn from failure.
- You have the mature presence, communication skills, and empathy needed to build a relationship with different types of stakeholders (learners, to delivery partners, funders and Generation leadership)
- Most importantly, you are passionate about providing educational opportunities that empower others to enter a life-changing professional career. You believe in the potential of the participants in our program and keep their needs front and center in everything you do.
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