Senior Program Manager, DRC



Goma, Democratic Republic of the Congo
Posted on Friday, September 16, 2022

About GiveDirectly

GiveDirectly (GD) provides cash grants directly to people living in extreme poverty. GD has raised over $800M since launching in 2011, delivered cash to more than 1.2 million recipients, and launched offices in 11 countries. We’re continuing expansion across the Global South. Over the past decade, GD has also supported large-scale, experimental research, expanding the evidence that cash has a positive short and long-term impact on recipients. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) has been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

Across our global offices, our culture is candid, analytical, non-hierarchical, and agile. We work alongside 750+ individuals who come from 21 different countries and speak 69 different languages. Team members at GiveDirectly attest that diversity, equity, and inclusion are not just buzzwords, but a fundamental part of our culture and values. We actively seek to recruit individuals from the communities we serve, and use DEI as a lens in our hiring practices, programs, and initiatives. Our goal is to maintain a workplace where everyone can bring their authentic selves to work, and feel valued and respected for who they are. We continue to grapple with balancing inclusivity of all cultures and experiences while maintaining cohesion in our values. While there is much that we are still learning, we take care of one another, have fun, as well as provide flexible working hours wherever possible.

We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by law.

About This Role

The Senior Manager, DRC, is accountable for the success of all projects implemented by the GD DRC country office. This is a key managerial role with significant responsibility to manage a large team and deliver millions of dollars to poor households annually. In certain cases, Senior Managers help drive GiveDirectly’s function as a laboratory for innovation in cash transfer (CT) delivery, by advancing projects aimed at addressing key policy and design questions (do CTs generate impact where market access is limited? how can CTs be delivered in settings with no payments infrastructure?). The Senior Manager will also liaise closely with tech and data teams to create surveys, update information in Salesforce, and collect data for reporting. The role rewards exceptional instincts on team management, a highly autonomous working style, and the ability to apply creative solutions to challenging operational questions. Senior Manager DRC candidates will be based in Goma and must be fluent in French and English (additional Swahili fluency preferred). It will involve periodic travel to GD DRC field sites.

Please submit your application and resume in English.

Reports to: Country Director


  • Overall accountability for successful implementation of all GD DRC projects in country end-to-end, including owning rich project management plans
  • Oversee large field teams and the management of a contact centre oriented around recipient service
  • Coordinate across multiple in country and global teams to ensure coordinated approach to project delivery
  • Managing relations with donors, other partners, and high priority vendors
  • Contribute to project design and continuous improvement, including assessing trade-offs of different design decisions (e.g. targeting, payments, customer service)
  • Define business requirements and collaborating with GD’s global tech team to ready project-specific tech builds and ensure that they meet project-specific requirements
  • People management, including providing ongoing coaching and candid feedback to cultivate exceptional talent.
  • Data analysis and interpretation, including monitoring key performance indicators of quality and efficiency to ensure projects are meeting or exceeding GD standards, so that we deliver dollars to recipients well, quickly, and as planned
  • Risk mitigation and response, for example as may regard safeguarding, anti-fraud, security, etc.
  • Reporting to funders and management
  • Model a strong team culture rooted in GD’s values
  • Other duties as required

Core Competencies And Experiences

  • 4-7+ years of work experience in a problem-solving role (implementing field projects, consulting, social innovation)
  • Exceptional ability to work analytically through complex operational questions & run robust analyses to inform management and programming decisions
  • Strong communications skills, including speaking, writing, presenting, and negotiating across diverse audiences
  • Enthusiasm for fast-paced environments, which may lack a pre-defined playbook for success and involve significant “learning by doing”
  • Ability to approach tasks with resourcefulness and to work in a highly self-directed manner
  • Ability to manage day-to-day operations while simultaneously building more robust, efficient systems
  • Aptitude for analyzing and interpreting data sets and making data-driven decisions
  • Professionally fluent in both English and French
  • Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.

Nice to Have

  • Fluent in Swahili and other languages widely spoken in DRC
  • Experience working in emergency or humanitarian contexts and other insecure environments

Why work at GiveDirectly?

At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

  • A positive and supportive team with opportunities for advancement
  • A demonstrated commitment to helping all staff develop and grow
  • A competitive salary
  • A monthly benefits allowance that covers Health, Dental, and Vision monthly premiums
  • Unlimited PTO (that we encourage staff to take!)
  • Desk allowance and flexible work location

**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**

Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here.

About the hiring process

Format: The hiring process follows the same general outline for all open roles:

First interview (30 mins)
Take home skills assignment (~2 hours)
Second interview (1 hour)*
Third interview (1 hour)*
Final interview (1 hour)
Reference checks (30 mins each)

*For some roles, second & third interviews are combined into a panel interview. If there are adjustments or variations on this process, those changes will be communicated during the first interview.

Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise).

Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview!

**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**