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Location: This role is based in Rwanda. While remote work is available, candidates should be able to work from our Kigali office and travel to the field frequently.

Reports to: Global Safeguarding Manager

The Safeguarding Country Manager will own Safeguarding for the Rwanda country program. They will not only own the operational execution of safeguarding policies and processes in Rwanda, but will advise as the expert of safeguarding within their specific country context. Along with the rest of the Safeguarding team, their role is to ensure eligible recipients and the community they live in are safeguarded, their rights are protected, their choices are respected, and that they have the necessary support mechanisms to fully realize the impact of the transfers they receive from GiveDirectly.

Roles and responsibilities include:

Program Design and Project Work

• Advise and provide recommendations on program design to ensure programs are fully in alignment with Safeguarding standards and policy
• Provide guidance to other GD staff to ensure all aspects of our program are respectful, dignifying and reflective of GDs commitments to "Recipients First."
• Proactively identify safeguarding thematic areas in the country that could impact our recipients, and advise the country team on how to address and mitigate these risks
• Conduct in-depth project safeguarding risk analysis and provide guidance on safe implementation strategies that protect recipients from inclusion/exclusion errors, community tensions or conflicts, adverse events, sexual harassment, Gender Based Violence, extortion, or concerns with local leaders.
• Conduct community spot checks with recipients, communities, local leaders, and staff for high risk safeguarding locations.
• Review all new field surveys to ensure recipient safe communication an appropriate inclusion of consent language
• Support Programs and Community Engagement team in community scoping, vulnerability assessment and risk sensing in advance of new program launches to help GD fully understand the needs of the communities we serve.

Safeguarding Case Management

• Act as the country case manager for recipient safeguarding cases.
• Work directly with recipients and relevant stakeholders to resolve safeguarding concerns.
• Develop and execute on safeguarding response protocols for action by different teams, including investigations, programs, and HR.
• Document and track all country-safeguarding incidents and share the same with the global Safeguarding Team and other stakeholders
• Own the referral pathways in your country, including managing partner referral databases, partner relationship management, and referral pathway playbooks.
• Serve as the liaison between GD, affected recipients and referral partners as needed

Safeguarding Policy and Training

• Advise on and monitor safeguarding policies in Rwanda country program
• Deliver and document safeguarding training to all staff during new staff onboarding and at least twice per year. Help the Program Manager in adapting training to ensure that they are context-specific.
• Review and customize safeguarding training materials to reflect country needs and sector changes
• Identify and participate in safeguarding stakeholder forums that help GD keep updated on sector standards and best practices
• Submit monthly reports on the above activities to the Safeguarding Senior Manager

What you’ll bring:

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• Language Requirement: English and Kinyarwanda required, French a plus
• Strong experience in Safeguarding, including experience as a protection officer, safeguarding focal point, or other relevant work in safeguarding and/or protection.
• Deep understanding of Safeguarding best practices and industry standards. Familiarity with leading Safeguarding training, case management, and direct support to recipients.
• Empathy, honesty, and the highest standards of integrity. High emotional intelligence and interpersonal skills, especially with talking to people living in vulnerable communities. As a Safeguarding FM, you will be required to work directly with recipients, including in times of crisis.
• Excellent critical thinking and decision making skills. Strong ability to show good judgment when resolving complex problems
• Technological literacy and comfort with understanding and analyzing data. The Safeguarding FM will be required to use Google Suite, Excel, Salesforce, and other programs. (Advanced experience is not required, but candidates should be comfortable using technology).
• Experience with end to end project management, from scoping to execution. Comfort creating reports and memos.
• Ability to frequently travel to our field programs throughout Rwanda.
• Ability to travel ~1-2 times per year to one of our countries of operation for team retreats or field visits