Faculty Support Coordinator Part-Time

Global Education Movement at Southern New Hampshire University

Global Education Movement at Southern New Hampshire University

Customer Service
Remote · United States
Posted on Tuesday, September 19, 2023

We are one growing team with one powerful goal — and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.

Our Workforce Is Expanding Beyond New Hampshire!

We have remote work opportunities available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

The Opportunity

Job Description

Reporting to the Executive Director, as the Functional Purpose Unit (FPU) Faculty Support Coordinator you will work part-time, providing operational support for an academic unit within Global Campus (GC) and will maintain the administrative needs associated with the FPU unit. Your primary responsibilities are to support and participate in our work organizing and analyzing course and program data, faculty performance data, and providing administrative support.

We have a remote-friendly work environment. #LI-Remote

You'll Get to:

  • Collaborate on projects, process improvements, and standard operating procedures

  • Help develop standard operating procedures by meeting with partners, documenting requirements and processes, and implementing changes

  • Provide ongoing coordination of data for courses, programs, faculty, and team leads

  • Provide administrative support

  • Manage FPU Service Now ticketing queue, and attend all Service Now development meetings, as relevant

  • Monitor and help manage CRM and other systems

  • Manage FPU general email inbox

  • Attend regular team meetings to understand the scope of projects and their support needs

  • Ensure that specialized projects and the daily workflow are organized, prioritized, and completed within prescribed time frames

  • Develop a collaborative relationship with all appropriate internal and external entities to promote a positive student experience.

What We're looking for:

  • 0+ years experience

  • Bachelor's degree

  • Knowledge of Microsoft Office Suite including knowledge of spreadsheets (can maintain complex spreadsheets)

  • The ability to work with different partners both one-on-one and in a team environment.

Thinking about the job, but not sure you should apply? We still want to hear from you.

We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!

Who Are We?

SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Remote work disclaimer

Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions and dependencies.

Please note that a background check is required for employment.