Integrations Operation Support Engineer

Global Education Movement at Southern New Hampshire University

Global Education Movement at Southern New Hampshire University

Customer Service
Remote · United States
Posted on Wednesday, October 25, 2023

We are one growing team with one powerful goal — and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.

Our Workforce Is Expanding Beyond New Hampshire!

We have remote work opportunities available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

The Opportunity

Southern New Hampshire University is looking for an experienced Integrations Operations Support Engineer to support the operations of the integration of data between all university systems including the student information system (SIS), learning management system (LMS), and customer relationship management (CRM) system. You will report to the Senior Software Development Manager in the Business Technology Solutions (BTS) department of Information Technology Solutions. The Integration Operations Support Engineer supports the full Software Development Life Cycle (SDLC) of many diverse software solutions across platforms and technology stacks, with a focus on Microsoft.NET and MuleSoft technologies. Responsibilities include the support and monitoring of development, testing, documentation, implementation, maintenance, and troubleshooting of multiple software solutions from creation to live production support. This role can function remotely. #LI-Remote

In this role you will get to:

  • You will work closely with engineering scrum team(s) to ensure the technical details of the integrations are carried out to meet the service level agreements (SLA) around performance, reliability, and monitorability.

  • You will monitor core platform integrations and develop automated management processes using Datadog.

  • You will research integration failures, perform root cause analysis, and report back to management and business leaders.

  • You will provide expertise and support for ongoing operations of existing systems, including problem resolution, and instituting preventative measures.

  • You will monitor and support RESTful API integration technologies including Ellucian Ethos and MuleSoft which integrate disparate platforms and systems such as Colleague, Banner, Brightspace, and Salesforce.

  • You will collaborate on plans to reduce and avoid future system issues.

  • You will report on stability and scalability within the Integration team.

  • You will maintain the development environments, development tools, and software solutions used by the scrum teams.

  • You will safeguard system access and security and support system and change audits.

  • You will maintain the operability of the development/test environment(s) and ensure they meet SecOps best practices.

  • You will participate in ensuring applications pass SecOps secure coding practices (using Sonarqube)

  • You will manage continuous learning consistent with changes in technology and use this to recommend and influence future direction with these technologies.

  • You will work in an Agile environment with highly collaborative scrum teams.

  • You will participate in Scrum ceremonies including Stand-Up, Refinement, Sprint Planning, and Retrospectives.

  • You will collaborate with business partners and leadership to provide diagnostic and debugging support for high-volume production systems, providing timely fixes when required.

  • You will review partner requirements, analyze functional requirements, and recommend monitoring best practices.

We would like to see:

  • Bachelor's degree in computer science, information systems, mathematics, engineering, or similar field with 5+ years' experience in operations support.

  • Equivalent of experience in lieu of degree acceptable with 7+ years of applicable experience within Software Operation Support.

Additional experience we would like to see:

  • Experience with Datadog and Splunk platforms.

  • Experience with platform architecture (at a high-level), API documentation, and troubleshooting techniques.

  • Experience monitoring and supporting RESTful web services and solutions in C# and .NET.

  • Understanding of supporting enterprise cloud applications or infrastructure.

  • In-depth experience with higher education software products including Banner, Colleague, Brightspace, and Salesforce.

  • Experience with Ellucian Ethos Data Model (EEDM) data representation and utilization.

  • Experience monitoring and supporting solutions built with MuleSoft (v4.x+) and Anypoint Studio, including Dataweave2.0 and XML.

  • Familiarity with automation tools.

  • Experience building and maintaining CI/CD pipelines.

  • Experience working in a Microsoft Azure Environment.

  • Experience with common data transfer protocols including JSON and XML.

  • Experience with relational database (RDMS) concepts.

  • Experience with modern source control systems, particularly Git and Azure DevOps.

  • Experience with Agile Framework (Kanban/Scrum/Safe).

  • Experience working with frequently shifting priorities, changing requirements, and adapting to competing business needs.

  • Able to work independently and in a multidisciplinary team environment.

  • Learning mindset with ability to keep up with new business and technical concepts.

  • A strong logic mindset and attention to detail

Thinking about the job, but not sure you should apply? We still want to hear from you.

We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!

Are Benefits Important to You?

We offer exceptional benefits, many available starting on the first day of employment:

Anthem BlueCross affordable, low-deductible Medical insurance available on day one

Low to no-cost Dental, Vision and Life Insurance options

5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays

A Retirement Plan with a 9% Employer Funded annual contribution

Tuition Benefits with family offerings

Who Are We?

SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Remote work disclaimer

Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions and dependencies.

Please note that a background check is required for employment.