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We are one growing team with one powerful goal — and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.

This position is based in the following office location:

The Opportunity

As a Custodial Training Technician in our team, your primary responsibility is to provide training to custodial personnel, ensuring adherence to the SNHU Custodial Department Cleaning Standard Operating Procedure guidelines. You will manage the proper utilization and disposal of cleaning materials, and oversee the general maintenance of cleaning equipment. Additionally, you will step in for staff and assigned by the lead or manager, coordinate dirty laundry pickups, and handle special projects as designated by custodial management.

Working with the custodial manager, your role includes assisting leads in conducting monthly in-service sessions. These sessions will cover fundamental and advanced concepts in facilities custodial cleaning, floor care, and above-the-floor cleaning processes. Furthermore, you will help train all new employees on basic and advanced cleaning tasks following the standards set by custodial management.

In this Role You'll Get To:

• Collaborate closely with the custodial manager and leads to provide instruction on best practices and current standards. Topics covered will include chemical properties of cleaning solutions, dilutions, and proper applications; chemical safety; hard floor care; carpet care; restroom and shower room care; disinfection, including blood and bodily fluids clean-up protocols; and above-the-floor cleaning, encompassing glass, stainless, wood, plastic, etc.

• Assist leads in training their teams on new cleaning techniques, procedures, and the operation and maintenance of new cleaning equipment.

• In coordination with the Custodial manager, support and conduct instructional training for all shift personnel and work zones, adjusting schedules as needed.

• Attend mandatory trainings, meetings, and learning opportunities to stay current in skills, knowledge, and certifications.

• Work on cleaning projects assigned by the leads/manager, ensuring timely and efficient completion.

• Cover designated areas in the absence of employees, maintaining continuity in custodial operations.

• Stay informed about new products and procedures in the cleaning industry, ensuring familiarity with the most efficient and effective cleaning techniques available.

• Manage tasks such as dirty laundry pickup, ensuring the seamless operation of custodial services, even during staff shortages.

• Practices critical thinking skills

• Demonstrates personal accountability

• Identify and utilize appropriate resources to ensure identified problems or concerns are followed through and resolved

• Demonstrates knowledge of facility safety requirements.

• Demonstrates the ability to operate and properly maintain all housekeeping tools and equipment needed to clean and disinfect the environment.

• May be asked to perform specialty tasks according to facility needs including tasks such as conference room set up/dismantle according to function sheets and schedules, cleaning of stairwells and elevators, and hanging of window/shower curtains.

• May be asked to assist with on-boarding of new custodial technicians.

• Other duties and responsibilities as assigned

What We're Looking For:

• Years of experience: 3+ years

• Degree(s): High school diploma​

Thinking about the job, but not sure you should apply? We still want to hear from you.

We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!

Are Benefits Important to You?

We offer exceptional benefits, many available starting on the first day of employment:

Anthem BlueCross affordable, low-deductible Medical Insurance available on day one

Low to no-cost Dental, Vision and Life Insurance options

5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays

A 401(k) Retirement Plan with an annual employer contribution of up to 6%, subject to eligibility and vesting criteria

Tuition Benefits with family offerings

Who Are We?

SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Please note that a background check is required for employment.