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Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

Concierge Desk staff provide high-quality customer service to the Southern New Hampshire University community. Responsibilities include answering questions and assisting with event set-ups within the Student Center. Employees must be willing to work flexible hours, late nights and weekends. This position also supports the Office of Student Involvement in general, and employees may participate in special projects as assigned. Our student employees are essential in helping us build community and support others finding a sense of belonging at SNHU. The Concierge Desk position plays a vital role in that goal. We look to hire students who demonstrate integrity.

Manager Responsibilities:

• Assist in the supervision, hiring evaluating, and training of all Concierge Desk Staff
• Help in planning Fall Training for the Concierge Desk Staff and help coordinate additional training opportunities throughout the Academic Year.
• Generate a work schedule for Concierge Desk Staff.
• Serve as an open line of communication between Concierge Desk staff and the Office of Student Involvement.
• Review and maintain written manuals for all procedures and policies
• Schedule and hold Concierge Desk Staff meetings on a regular basis.
• Attend all Student Center Trainings and Manager Meetings

Key Job Responsibilities:

• Oversee the daily operations of the Concierge Desk.
• Report Lost and Found items and notify person if possible.
• Assist students, staff, faculty, and visitors with questions and refer them to the appropriate resources.
• Lend out resources like, phone chargers, games, and/or office supplies as requested by students.
• Receive, sign for and contact student, faculty and staff regarding special deliveries (flowers, etc.)
• Maintain an accurate record of all transactions and duties performed
• Post daily signage for the Student Center and Green Center reserved tables and conference rooms
• Ensure meeting rooms are reset to designated format and help with special setup needs for groups
• Responsible for reporting security issues to Public Safety as needed while on duty
• Oversee and maintain rounds operations, including data collection and distribution to campus stakeholders.
• Perform other duties as assigned.

Expectations:

• Provide world class customer service
• Must be self-motivated and able to work independently, or with a team throughout difficult situations with little supervision
• Maintain a positive attitude during all shifts and be a role model for colleagues
• Arrive at all shifts on-time and stay until the end of the shift
• Wear appropriately designated and provided attire
• Attend all monthly staff meetings and employee appreciation events
• Must be committed to creating and supporting an inclusive community

Minimum Qualifications:

• Must be a full-time enrolled student in an Undergraduate Day or Graduate Day Program
• Work study as part of financial aid package
• Must be able to climb stairs, sit, stoop, walk and carry 50 lbs. as needed.

Learning Goals:

Students working in the Office of Student Involvement will deepen their understanding around the 5 values through learning that will take place on the job, through the opportunity to attend conferences, monthly individual staff training, department semester trainings and celebrations. These values are:

• Community: Fostering a sense of belonging through intentional engagement opportunities
• Continual Improvement: Assessing and evaluating to strive for personal and programmatic growth
• Inclusivity: Providing opportunities for the diverse needs and interests of our community
• Integrity: Operating in a manner marked by honesty and authenticity
• Teamwork: Cultivating an atmosphere of supportive interdependence

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.