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Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

The Career Services Assistant collaborates with the Employment Outcomes Analyst to increase response rates to our post-graduate labor market outcomes survey. Main duties include outbound phone calls to encourage, and if necessary, assist graduates’ completion of the survey, administrative tasks such as data input and management and other special projects and initiatives as assigned. Experience with customer service and office routines, basic computer, email, and telephone skills, and ability to multi-task is preferred.

Benefits to working in Career Services include learning about internship and career opportunities, developing your network, and adding a great pre-professional experience to your resume! Our student employees are essential in helping us build a community of belonging at Southern New Hampshire University.

Key Job Responsibilities:

• Demonstrate exceptional customer service skills that includes verbal and written communication
• Handle a high volume of outbound phone calls
• Update client information with a strong attention to detail
• Utilize Unify and other computer programs, Web Based Applications and Windows
• Multi-task and prioritize in a high-volume, fast-paced environment
• Manage confidential, sensitive, and critical client information
• Additional duties as required

Expectations:

• Provide world class customer service
• Confidentiality is of utmost importance and students are trained with this in mind
• Must be self-motivated and able to work independently with little supervision
• Maintain a positive attitude during all shifts and be a role model for colleagues
• Arrive at all shifts on-time and stay until the end of the shift
• Must be committed to creating and supporting an inclusive community
• Attend monthly staff meeting with supervisor and employee appreciation events

Minimum Qualifications:

• Must be a full-time enrolled student in an online or campus undergraduate/graduate program.

• Effective evidence of strong oral and written communication skills, an ability to work independently. Flexibility, creativity, maturity in judgement, and ability to work with a variety of constituents are also important in this role

Work Hours:

The office is open 8:00am-4:30pm Monday through Friday. All shifts will be given to maximize effectiveness in the performance of duties. Hours will not exceed 10 hours per week.

Learning Outcomes/Skills Learned:

• Critical thinking and problem solving
• Communication skills
• Professionalism
• Ability to work as part of a team/collaboration

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The hourly pay range for this position is $12.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.