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Southern New Hampshire University is seeking a student employee to fill the role of Student Involvement Summer Manager. Manager to provide high-quality customer service to the Southern New Hampshire University community. General duties include copying, laminating, printing posters, binding, balloon filling and various other print-related tasks. Other duties include providing free soda and snacks to all guests, selling beer and wine for those 21+ on select nights and assisting with programs taking place in the space. This position also supports the Office of Student Involvement in general, and employees may participate in special projects as assigned. Our student employees are essential in helping us build community and support others finding a sense of belonging at SNHU. We look to hire students who demonstrate integrity, which are paramount to the operations of the Student Center.

Manager Responsibilities:

• Ensure the cleanliness and maintenance of the Last Chapter Pub.

• Maintain acceptable standards of practice as prescribed in the TEAM Program.

• Facilitate the completion of Event Evaluation Forms at the conclusion of each event.

• Complete Cash Report forms and count the register drawer at the beginning and completion of each wet event shift.

• Close out register on Wet Nights and ensure proper reconciliation of cash in a manner approved by state auditors. Understand and demonstrate safe operation of the following equipment and tools, (training will be provided): large format printer, fax machine, high volume printer, laminator, book binder, helium tank, paper cutter, etc.

• Troubleshoot all equipment including clearing copier paper jams, changing ink cartridges and toner, and occasionally communicating technical issues to technical support

• Operate the point of sales system for individual, club and department purchases, handle a cash drawer of $50

• Ensure all orders are printed in advance of deadlines and that they meet the quality expected by our customers

• Make recommendations to customers on which products will suite their needs

• Perform other duties as assigned.

Key Job Responsibilities:

• Enforce all Southern New Hampshire University and the State of New Hampshire laws, regulations, and policies

• Check identification for all guests during wet shifts in accordance with state laws

• Operate the point of sales system for purchased snacks, smoothies, beer, wine and promotional merchandise

• Prepare and serve, in a safe and hygienic way, food and beverage including soda, popcorn, cookies, smoothies, appetizers and small snacks

• Assist with the cleaning of the bar and kitchen area of the Last Chapter Pub including washing down all surfaces, mopping floors, cleaning ovens, etc.

• Assist guests with requests including changing TV stations, renting pool table equipment, event set-ups, etc.

• Assist the Last Chapter Pub Managers with inventory and quality control as necessary

• Perform other duties as assigned

Expectations:

• Provide world class customer service

• Must be self-motivated and able to work independently in difficult situations with little supervision

• Maintain a positive attitude during all shifts and be a role model for colleagues

• Arrive at all shifts on-time and stay until the end of the shift

• Wear appropriately designated and provided attire

• Must be committed to creating and supporting an inclusive community

• Attend all monthly staff meetings and employee appreciation events

Minimum Qualifications:

• Must be a full time enrolled student in an Undergraduate Day or Graduate Day Program

• Must be able to climb stairs, sit, stoop, walk and carry 50 lbs. as needed

Learning Goals:

Students working in the Office of Student Involvement will deepen their understanding around the 5 values through learning that will take place on the job, through the opportunity to attend conferences, monthly individual staff training, department semester trainings and celebrations. These values are:

• Community: Fostering a sense of belonging through intentional engagement opportunities

• Continual Improvement: Assessing and evaluating to strive for personal and programmatic growth

• Inclusivity: Providing opportunities for the diverse needs and interests of our community

• Integrity: Operating in a manner marked by honesty and authenticity

• Teamwork: Cultivating an atmosphere of supportive interdependence