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New Hampshire, USA
Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
The opportunity
Job Summary
The Copies Plus Student Manager serves as the primary student leader for Copies Plus, Southern New Hampshire University's student-operated print center located in the Robert A. Freese Student Center. In this role, you'll work alongside the Student Involvement Coordinator to oversee daily operations, support and mentor fellow student employees, and help provide high-quality print services for students, faculty, staff, departments, and campus organizations.
Job Responsibilities
Lead, mentor, and support Copies Plus student employees through coaching, training, feedback, and ongoing professional development.
Assist with recruiting, hiring, onboarding, scheduling, and evaluating student staff.
Foster an inclusive, collaborative, and accountable workplace culture that promotes teamwork, professionalism, and excellent customer service.
Assist with daily operations of Copies Plus by organizing print jobs and making sure customer orders are completed accurately and on time.
Organize and prioritize multiple print projects to help the team meet deadlines and provide excellent customer service.
Produce a variety of print products including copying, large-format posters, laminating, binding, finishing, and specialty print services.
Operate, troubleshoot, and maintain print production equipment, including copiers, large-format printers, laminators, binding equipment, and related technology.
Maintain inventory levels, monitor supply usage, and assist with purchasing recommendations to ensure uninterrupted operations.
Maintain accurate operational records including work orders, inventory documentation, production tracking, and service documentation.
Complete daily cash handling procedures, reconciliation, deposits, and departmental billing with accuracy and accountability.
Facilitate regular staff meetings and communicate operational updates, expectations, and organizational priorities.
Utilize technology, print management software, and university systems to manage print requests, organize workflow, and communicate with staff.
Partner with the Student Involvement Coordinator on new ideas, projects, and improvements that enhance the student and customer experience.
Perform additional duties that support the mission and operation of Copies Plus and the Office of Student Involvement.
Minimum Qualifications
Be currently enrolled as a student in an undergraduate or graduate degree program at SNHU.
Students with Federal Work Study as part of their financial aid package may receive hiring priority.
Be capable of working independently while contributing effectively within a collaborative team environment.
Be comfortable learning and utilizing technology, office software, and production equipment.
Learning Outcomes (NACE Competencies)
Communication: Develop professional written and verbal communication through daily interactions with customers, student employees, faculty, staff, and university departments.
Teamwork: Build collaborative leadership skills by supporting, mentoring, and working alongside a diverse student staff.
Leadership: Practice leadership through supervision, coaching, delegation, conflict resolution, and decision-making.
Critical Thinking: Analyze operational challenges, prioritize competing responsibilities, and implement effective solutions in a dynamic work environment.
Technology: Gain proficiency using print production equipment, business software, and point-of-sale technology.
Professionalism: Demonstrate accountability, dependability, ethical decision-making, adaptability, and customer-focused service.
Career & Self-Development: Build transferable management, operations, and project management experience while receiving ongoing coaching and professional feedback.
Equity & Inclusion: Foster an inclusive workplace by respectfully serving individuals from diverse backgrounds and creating an environment where all employees and customers feel welcomed and valued.
Work Schedule
Copies Plus is open Monday through Friday from 9:00 a.m. to 7:00 p.m. The Student Manager is expected to work 10–20 hours per week and maintain a consistent weekly schedule while providing flexibility to support staff training, operational needs, and special projects.
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.
