Description
Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
The opportunity
Student Involvement/Student Affairs Staff Assistants play a vital role in fostering a welcoming and inclusive campus environment by delivering high-quality customer service to students, staff, and guests of Southern New Hampshire University (SNHU). In this role, student employees will support the daily operations of the Office of Student Involvement and the Office of Student Affairs through administrative and customer service tasks, event support, and special projects. This position provides a unique opportunity for students to develop career-readiness skills while helping to build a vibrant, engaging, and inclusive campus community.
Job Responsibilities
Career & Self-Development / Professionalism
- Serve as the first point of contact for the office, welcoming and assisting visitors with professionalism and care
- Perform administrative tasks including scheduling via Microsoft Outlook, answering phones, managing shared email accounts, scanning, filing, and data entry
- Maintain confidentiality and demonstrate responsible behavior while handling sensitive information
- Adhere to dress code and arrive on time for scheduled shifts
Communication
- Answer telephone calls clearly and courteously; take accurate messages and direct inquiries appropriately
- Communicate effectively with students, staff, and faculty in both written and verbal formats
Teamwork / Leadership
- Collaborate with staff and fellow student employees on departmental events such as Orientation, Opening Weekend, and Homecoming
- Attend monthly staff meetings and participate in staff development and appreciation events
Critical Thinking
- Demonstrate initiative and problem-solving skills when managing tasks or addressing visitor needs
- Work independently with minimal supervision and manage multiple responsibilities effectively
Equity & Inclusion
- Contribute to an inclusive office culture by valuing diverse perspectives and supporting engagement opportunities that foster a sense of belonging for all students
- Participate in training that supports equity, inclusion, and cultural awareness
Minimum Qualifications
- Must be enrolled full-time in an Undergraduate or Graduate Day Program at SNHU
- Work Study part of financial aid package
- Students with work study may be prioritized
- Strong interpersonal, organizational, and communication skills
- Comfortable using Microsoft Office tools and handling telephone communications
- Ability to work flexible hours, including occasional nights and weekends
Learning Outcomes (NACE Competencies)
Student employees will gain hands-on experience and skill development aligned with NACE Career Readiness Competencies through on-the-job learning, monthly one-on-one training sessions, departmental training events, and conference participation. As part of the Student Involvement/Student Affairs team, you will develop in the following core areas:
- Community – Cultivate a welcoming environment that fosters connection and student engagement
- Continual Improvement – Embrace feedback and engage in reflection to grow personally and professionally
- Inclusivity – Promote and support programming that reflects the diverse needs of our student body
- Integrity – Uphold ethical standards and demonstrate authenticity in your work Teamwork – Foster collaboration and mutual support in a dynamic team environment
Work Schedule
- Student employees are typically scheduled to work 10-15 hours per week during the academic year.
- Office hours are Monday through Friday, 8:00 a.m. – 6:00 p.m.
- Work schedules will be determined based on the student's class schedule and departmental needs, with flexibility to support academic commitments.
- Ability to work occasional evenings and weekends is required to assist with departmental events and programs.
- Student employees are expected to attend monthly staff meetings and participate in staff development and appreciation events as part of their employment.
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. 
