Real Estate Associate
Position Type: Full-Time, on-site + field, Non-Exempt
Location: 2567 Mission Street
Compensation: $28/hour
Union Representation: OPEIU Local 29
Hamilton Families
Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across five sites in San Francisco, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community. For more information, visit www.hamiltonfamilies.org.
Department and Position Overview
The Real Estate Department cultivates deep engagement with landlords, investors, property management companies, and private homeowners within San Francisco and the greater Bay Area. The Real Estate Departments creates an inventory of housing units available for individuals and families experiencing homelessness or housing instability within Hamilton Families programs and external programs.
The Real Estate Associate conducts regular rental market analysis to stay abreast of industry changes to accommodate families' needs. This position will perform outreach to owners and property management companies, maintaining a vast database of housing units, while providing support on repairs and mediation after families are housed. The Real Estate Department works closely with Hamilton Families’ Housing Services, Residential, and Shelter Programs from start to finish in housing location services to provide support until successful move in. Each Real Estate Associate is trained to perform all areas of work for the department. This includes and not limited to inspections, unit viewings, move in’s, quality control, landlord mediation, application and lease review.
Primary Duties and Responsibilities
- Market and outreach to Bay Area owners, landlord groups and/or housing associations, present information about the program, while building and fostering landlord partnerships.
- Collaborate with Hamilton Families case managers to support client housing placement and retention, including assisting participants and landlords with mediating and resolving conflicts in coordination with Case Managers.
- Perform housing location services via unit acquisition to build and maintain unit inventory for program participants
- Act as negotiator to secure housing opportunities for Participants, including reduction in rents, security deposits, holding fees, and reserving units.
- In collaboration with Housing Services, ensure families are matched to housing opportunities that meet their needs while considering any housing barriers.
- Initiate the Intent to Rent to Keys process, communicate with landlords, and ensure a smooth move-in.
- A minimum of one year of experience working with homeless, diverse communities, or other vulnerable populations preferred.
- Demonstrated ability to exercise appropriate authority when needed, sound judgment; ability to uphold program and personnel policies and procedures and to support staff in doing so.
- Ability to coordinate, implement, assist, and evaluate program activities with diverse staff.
- Ability to establish and maintain effective working relationships with a variety of individuals and groups.
- Knowledge of rental housing market and housing industry in San Francisco and the greater Bay Area
- Self-starter, highly organized, ability to adapt to ever-changing job responsibilities, and ability to work independently including remotely as a member of a team
- Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, Internet Browsers, etc.). Able to make regular entries and maintain a CRM client database.
- Bilingual applicants highly encouraged to apply especially those fluent in Mandarin, Cantonese, and Spanish.
- Strong interpersonal skills and oral presentation skills.
- Valid CADL, satisfactory driving record, and proof of insurance.
- Able and willing to travel locally and long distances as needed.
- Criminal background check, fingerprint imaging, and tuberculosis (TB) clearance required post-offer.
- Essential job functions include using a telephone, working at a standard computer terminal, ability to follow reasonable ergonomic accommodations, sit and stand for long intervals, reach, bend, lift and carry up to 40 pounds.
Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.