CASE MANAGER, STABILITY
Position Type: Full Time, Non-Exempt
Location: San Francisco
Compensation: $28.00/hour
Bilingual Premium (Spanish): $1.50 extra per hour
Required Travel: Often, to various participant housing locations across SF/East Bay
Hamilton Families
Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across five sites in San Francisco, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community. For more information, visit www.hamiltonfamilies.org.
Program and Position Overview
The Housing Services Department assists families to secure housing through housing search assistance, move-in financial assistance, eviction prevention, rental subsidies, and home-based case management.
The Case Manager (Stability) is responsible for providing case management to families during their participation in the rental subsidy program that pulls from service models including Trauma Informed Care, Harm Reduction, Critical Time Intervention and Strength Based Case Management. The Case Manager (Stability) meets at least monthly with each family on their caseload and conducts regular home visits, to support the family to remain stably housed and achieve their goals. The case manager works together with the family to establish short- and long-term goals related to housing stability, makes referrals to appropriate resources and assists families to apply for affordable housing opportunities. The case manager is responsible for documenting all services provided, ensuring case notes are entered into the participant’s electronic records in real-time and collecting monthly program compliance documentation from each family. This position requires a California Driver License and clean driving record.
Primary Duties and Responsibilities
- Provide case management, including home-based case management, to a caseload of approximately 20 families across 6 counties.
- Case management includes goal setting, housing advocacy, supporting participants and providing community-based referrals for budgeting and financial management, employment, legal services, domestic violence, mental health, and substance abuse.
- Assess participants for strengths and barriers, including but not limited to employment, behavioral and mental health, support for children’s needs, criminal history, and substance use, and refer participants to appropriate resources.
- Assist participants to establish and meet housing goals and identify appropriate steps towards achieving goals, including modifying goals as needed, and evaluation of progress.
- Obtain necessary documentation from participants including income verification, proof of rental payment and documentation of progress towards goals as needed.
- Complete follow up calls with participants after program completion.
- Promote values of self-sufficiency and empowerment throughout work with participants using a Strengths Based Model.
- Reinforce and follow appropriate boundaries with participants.
- Coordinate and collaborate effectively with internal and external service providers and community partners to assist participants to reach their goals. This may include case conference meetings with other service providers.
- Maintain participant confidentiality and HIPAA requirements; keep accurate records, files and correspondence. Maintain program standard of documentation of case management services including entries into multiple participant databases.
- Coordinate with the Real Estate Department at Hamilton Families to maintain positive relationships with landlords and property management companies serving low-income families. This includes supporting families with concerns related to their housing including maintenance issues, lease clarifications, tenant rights, inspections and move out procedures.
- May engage with the community partners to identify resource needs specific to neighborhoods/cities/counties where the families reside.
- Assist with fun yearly events for families including Holiday celebrations, gift distributions, and Back to School events.
- Occasional opportunities to assist with various departmental projects and represent the stability department in internal meetings and workgroups.
- Represent and promote Hamilton Families network of housing, rental assistance, and eviction prevention services throughout the community. Represent Hamilton Families in community and collaborative meetings as needed.
- Work occasional evenings and weekends as needed for Hamilton Families programmatic activities.
- Bilingual case management positions require providing all services described above to a caseload of participants who are predominantly monolingual in the language for which the bilingual premium applies; sharing verbal and written program and other information as needed; translating verbal and written materials, community meetings, workshops, events, and other information verbally and/or in writing as needed.
- Other duties as assigned.
Qualifications, Skills and Abilities
- Bilingual Spanish preferred but not required.
- A minimum of 1 year of relevant professional experience OR a bachelor’s degree in social work, psychology, or a related field from an accredited college or university and a minimum of one year of experience providing support services to families and/or individuals in a human service setting, including one-year experience providing case management.
- Able and willing to work with diverse staff and participants.
- Familiarity with, or ability to quickly learn, technology platforms including case management databases and customer service platforms (platforms (e.g., One Degree, Zendesk). Proficiency in Microsoft Office Suite and experience using Salesforce is desirable.
- Experience working with extremely low-income families, youth, survivors of domestic violence, populations impacted by substance abuse, mental illness, HIV/AIDS and other diverse communities.
- Proficiency with documenting participant services in paper files and online databases
- Committed to principles and practices of housing first, participant-centered care, harm reduction, and safeguarding participant confidentiality.
- Knowledge of community resources for families with very low incomes in the Bay Area, and knowledge and experience with housing laws is desirable.
- Excellent organizational skills and ability to self-motivate, work under pressure, address multiple priorities and meet deadlines with a positive attitude and problem-solving approach.
- Excellent written and verbal communication skills.
- Bilingual positions require verbal and written proficiency in English as well as the second language for which the bilingual premium applies, as demonstrated through agency-administered proficiency testing.
Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.
