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Who We Are

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

What You’ll Do

We’re excited to be adding a Case Manager, Social Work to our growing team! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The Case Manager, Social Work will report directly to the Director of Housing Services and be part of the Housing Services Program team. The Housing Services Program helps prevent families from becoming homeless and helps those experiencing homelessness move as quickly as possible into permanent housing. The program assists families to secure permanent housing through housing search assistance, move-in financial assistance, homelessness prevention, rent subsidies, and home-based case management.

What Your Day Looks Like

• Manage a caseload of approximately 20 families, providing home-based and community-based services across six counties
• Collaborate with families to develop and achieve goals related to housing stability, financial literacy, employment, mental health, and more
• Address immediate family challenges, such as domestic violence, housing crises, and behavioral health issues, with appropriate interventions and referrals
• Advocate for families by building relationships with service providers, landlords, and community organizations to connect participants with resources and resolve barriers
• Participate in and organize family-focused events such as back-to-school drives, holiday celebrations, and other community-building initiatives
• Attend multidisciplinary case conferences and partner with internal and external teams to ensure holistic support for families
• Maintain accurate and timely records in case management systems, documenting services, progress, and outcomes to meet agency and compliance standards

What Makes You Successful in This Role

• Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
• You have a passion for helping families succeed and an ability to connect with participants in a compassionate, strengths-based, and culturally responsive way
• You approach challenges with a solution-focused mindset, utilizing resources effectively to support participant needs

• Your understanding of local resources, housing laws, and family support services enables you to provide meaningful and practical assistance
• You excel at balancing multiple priorities, meeting deadlines, and managing a diverse caseload with professionalism and care
• You thrive in a collaborative environment, working closely with colleagues, service providers, and community partners to deliver comprehensive support
• You demonstrate a deep commitment to housing-first principles, participant-centered care, harm reduction, and confidentiality

What You Bring

• Master’s degree in Social Work (MSW) from an accredited institution
• At least 2 years of case management or social work experience, particularly with low-income families, survivors of domestic violence, or diverse populations
• Experience providing family-based interventions and using the five protective factors for children
• Understanding of early child development needs and resources for youth
• Proficiency in case management platforms, Microsoft Office Suite, and community resource navigation. Experience with Salesforce is a plus
• Familiarity with trauma-informed care, housing-first principles, and harm reduction approaches, and understanding of housing laws and family support systems
• Strong written and verbal communication skills
• Willingness to travel locally and long distances, work occasional evenings and weekends, and adapt to diverse participant needs
• A background in working with nonprofit organizations, social services organizations, or community-based programs

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/ “Yes, And”
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Compensation Range: $28.00/hour

Position Type: Non-Exempt

Union Representation: Yes

Schedule: Monday – Friday, 9:00am – 5:00pm

Location: Mission Street, San Francisco, CA + field work throughout the SF Bay Area

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.