Operations Managers: Assisted Delivery Support



Customer Service, Operations
Posted on Tuesday, October 24, 2023

Head: Head Demand Fulfilment Operations



  • A bachelor’s degree or diploma in Business Administration, Operations, or a related field.


  • A minimum of 6-8 years’ work experience in project management, delivery and/or customer services
  • Experience with programme management and solution design
  • Must have proven experience leading team members.
  • Strong data analysis and reporting capabilities
  • Experience in coaching and developing diverse groups of people
  • Should be able to demonstrate good leadership skills
  • Must be able to cope in a fast-paced environment
  • A passion for knowledge sharing and upskilling other team members
  • Has worked at a company of similar size and complexity to Harambee over the past 24 months
  • Importantly, you must fit with the Harambee culture, be passionate about our mission and be an individual who leaves things better than you found them


  • Advanced proficiency in MS Office – including Word, Excel and Outlook.
  • CRM experience beneficial (HubSpot, Sales Force etc.)
  • Excellent English verbal and written communication skills
  • Able to multi-task and prioritize.
  • Able to work under pressure and meet deadlines.
  • Able to use own initiative and take ownership of his/her tasks, and work with limited supervision.
  • Excellent interpersonal skills
  • Strong planning and organisation skills
  • Strong customer service orientation
  • Strong problem-solving capabilities
  • High energy
  • Detail orientated.
  • Appreciation of first-time employees