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Head: Head Demand Fulfilment Operations

GAUTENG

Education:

• A bachelor’s degree or diploma in Business Administration, Operations, or a related field.

 Experience:

• A minimum of 6-8 years’ work experience in project management, delivery and/or customer services
• Experience with programme management and solution design
• Must have proven experience leading team members.
• Strong data analysis and reporting capabilities
• Experience in coaching and developing diverse groups of people
• Should be able to demonstrate good leadership skills
• Must be able to cope in a fast-paced environment
• A passion for knowledge sharing and upskilling other team members
• Has worked at a company of similar size and complexity to Harambee over the past 24 months
• Importantly, you must fit with the Harambee culture, be passionate about our mission and be an individual who leaves things better than you found them

Competencies

• Advanced proficiency in MS Office – including Word, Excel and Outlook.
• CRM experience beneficial (HubSpot, Sales Force etc.)
• Excellent English verbal and written communication skills
• Able to multi-task and prioritize.
• Able to work under pressure and meet deadlines.
• Able to use own initiative and take ownership of his/her tasks, and work with limited supervision.
• Excellent interpersonal skills
• Strong planning and organisation skills
• Strong customer service orientation
• Strong problem-solving capabilities
• High energy
• Detail orientated.
• Appreciation of first-time employees