Senior Manager: Employer Delivery

Harambee

Harambee

Boston, MA, USA
Posted on Tuesday, June 25, 2024
location

Johannesburg

ABOUT THE ROLE

The Harambee Employer Services team is looking for a Senior Manager in Employer Delivery to
join their dynamic team based in Johannesburg. This role is about ensuring the successful
support and operational delivery for Employer Partners looking to hire talent through the SA
Youth Partner Network. The role requires supporting our team members in ensuring successful
outcomes. Enabling delivery against our targets and dashboards. Ensuring our operations are
managed and tracked using relevant tools and technologies and designing solutions to complex
problems, that will need you to be creative, collaborative and able to quickly understand the
operations of Harambee.

JOB DESCRIPTION/h5
  • Take accountability for the operations of the Employer Delivery team across multiple
    channels including people, culture, processes, systems and technology.
  • Management and leadership of the demand delivery environment with a focus on employee
    engagement to ensure productivity and team cohesiveness.
  • Design, build and implement strategies and solutions that will ensure that the entire team
    are able to successfully execute on demand and that they are able to provide excellent
    service both internally and externally to our partners, ensuring that the team is supported
    through technology, processes, training, development etc.
  • Act as support to all team members and support staff, including others outside of the core
    team – to drive greater partner engagement and experience.
  • Support the team in ensuring that employer partners receive the right levels of delivery
    support, aligned to our vision for the experience we want partners to receive.
  • Be a centralised point for driving resolution of problems, clearing perceptions, and guiding
    the team so that the entire organisation and partners have a positive experience when
    working with our team.
  • Support in building systems, processes and tech enablement requirements for the entire
    team.
  • Drive Harambee Values (Committed to Integrity, Driven by Results, Determined to
    Succeed Together, Ready for Work, Obsessed to Perform, Hungry to Grow) with the team.
  • Ensure that teams participate in team building and training initiatives.
    Support and lead wider organization strategy and effectively communicate messages to all
    levels of staff.
  • Be at the forefront of driving new strategies and co-create new processes as required.
    Stakeholder management (internal and external)
  • Manage complexity – from a technological, processes and people point of view.
  • Manage dashboards and data analysis to support delivery.
  • Translate action items out of a complex set of reports, behaviours and stakeholder
    feedback to ensure that the operations remain engaged in the Harambee Way.
  • Driving and ensuring achievement of dashboard targets by being thoughtful and providing
    great partner experience across multiple channels.
  • Lead and support people and formal processes in partnership with the People Team as
    required.
  • Other duties as needed to deliver results.
MINIMUM REQUIREMENTS
  • A bachelor’s degree or diploma in Business Administration, Operations, or a related field.
  • Minimum of 8 years’ work experience in project management, delivery and/or customer
    services.
  • Experience with programme management and solution design.
  • Must have proven experience leading team members.
  • Strong data analysis and reporting capabilities.
  • Experience in coaching and developing diverse groups of people.
  • Should be able to demonstrate good leadership skills.
  • Must be able to cope in a fast-paced environment.
  • A passion for knowledge sharing and upskilling other team members.
  • Has worked at a company of similar size and complexity to Harambee over the past 24
    months.
  • Importantly, you must fit with the Harambee culture, be passionate about our mission and
    be an individual who leaves things better than you found them.
  • Advanced proficiency in MS Office – including Word, Excel and Outlook.
  • CRM experience beneficial (HubSpot, Sales Force etc.).
COMPETENCIES
  • Excellent English verbal and written communication skills
  • Able to multi-task and prioritize
  • Able to work under pressure and meet deadlines.
  • Able to use own initiative and take ownership of his/her tasks, and work with limited
    supervision
  • Excellent interpersonal skills
  • Strong planning and organisation skills
  • Strong customer service orientation
  • Strong problem-solving capabilities
  • High energy
  • Detail orientated
  • Appreciation of first-time employees

Apply for this position by sending your CV to shaunw@harambee.co.za, including the position you are applying for in the subject line.