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location

Johannesburg/Cape Town/Hybrid

ABOUT THE ROLE

The UX Co-ordinator helps to manage the timely delivery of product pilots, end-user tests and user workshops in line with the needs of the product team.

JOB DESCRIPTION

• Engage with the product team to begin to develop an understanding of our youth and partner facing product suites.
• Work closely with the UX manager and head of design to understand our research needs.
• Assist in the documentation of these needs.
• Assist in the development of surveys, work shops or user test designs.
• Engage in practice sessions around these tests.
• Greet testing participants and handle administration needs around these tests.
• Assist in the running of these tests in various roles as needed and skills development.
• Work against project plans, engaging with team members to ensure timely delivery, and regularly communicating back to relevant stakeholders on user testing project progress.
• Handle all administration related to the recruitment of end-users for product research needs: identification, communications, welcoming, collecting key documents required for invoicing.

MINIMUM REQUIREMENTS

• Matric / Grade 12.
• Experience or educational background in any technical field (design, dev, UX, QA, front-line support) (preferred).
• Minimum of 2 years’ experience (depending on educational background).
• Project management – organised and keen attention to detail.

COMPETENCIES

• Problem solving
• Communication skills
• Technical understanding
• Accuracy
• Attention to detail
• Peoples skills