JOB TITLE: Warehouse Officer (2 Vacancies)
REPORTING TO: Warehouse Coordinator
DEPARTMENT: Supply Chain (Warehouse)
CLASSIFICATION LEVEL: Officer
LOCATION: Lusaka, Zambia
ABOUT HEALTHY LEARNERS
Healthy Learners is an award-winning non-profit organisation working to improve the health and learning of children across Zambia—and soon, beyond. In partnership with the Government of Zambia, we bring healthcare directly into schools so that children stay healthy, stay in class, and reach their full potential. Our model is government-owned and government-led, fully embedded in national priorities, systems, and structures.
Today, we operate in over 738 public schools across all ten provinces, reaching more than 1.1 million learners through Zambia’s first integrated School Health Program. Our approach combines school-based service delivery with technical assistance to government at every level—strengthening planning, supervision, data use, and local capacity to deliver.
As we complete our national scale-up, we’re focused on deepening programme quality, strengthening delivery systems, and laying the foundation for long-term government leadership. We’re looking for a dynamic operational leader to help drive this next chapter—someone ready to manage complexity at scale and help a proven model achieve lasting impact.
Healthy Learners is the proud recipient of the Skoll Award for Social Innovation, the Duke F.M. Kirby Prize, and the Lipman Family Prize from the University of Pennsylvania. These awards reflect not just our success to date, but the strength of the opportunity ahead. If this mission resonates with you, we’d love to hear from you.
ABOUT YOU
You exemplify the qualities of being Humble, Hungry, and Smart in your leadership:
- Humble (Continuous Learning & Inclusion): You actively seek, encourage, and facilitate feedback sharing, fostering an environment of continuous learning. You adapt and grow continuously, cultivating a culture of inclusion and belonging.
- Hungry (Efficiency, Excellence, and Innovation): Your relentless drive for efficiency and excellence is evident in your approach to both everyday tasks and complex challenges. When obstacles arise, you don't merely seek answers; you develop solutions and establish structures to address future obstacles proactively. Your hunger for innovation permeates the organisation, where you eagerly explore new and best practices, ensuring our people's operations remain modern and highly effective.
- Smart (Emotional Intelligence & Psychological Safety): Your exceptional emotional intelligence is your superpower, allowing you to create psychological safety within the organization. Through your ability to build trust, encourage risk-taking, and nurture courageous conversations, you promote an environment where individuals can thrive and collaborate effectively.
POSITION OVERVIEW
Healthy Learners is recruiting Warehouse Officers to support the effective and efficient running of its central warehouse operations. Reporting to the Warehouse Coordinator, the Warehouse Officer is responsible for the day-to-day receipt, storage, and issuance of goods, ensuring that all stock is handled accurately, stored correctly, and dispatched in good order to support programme delivery across the organisation. The role also carries responsibility for maintaining a proper and orderly warehouse layout, so that stock is safely stored, easily located, and well organised at all times. Working as part of the warehouse team, the Warehouse Officer maintains accurate inventory records, upholds strong stock control and documentation practices, and contributes to the smooth, reliable functioning of the warehouse. In accordance with our Child Protection Policy in safeguarding children, this role will have minimal to no interaction with children.
KEY RESPONSIBILITIES
RECEIVING & DISPATCH
- Receive incoming goods, verify quantities and conditions against delivery documentation (GRNs, waybills, purchase orders), and report discrepancies immediately to the Warehouse Coordinator.
- Prepare goods for outbound dispatch: picking, packing, labelling, and loading, in accordance with dispatch instructions and timelines.
- Ensure all inbound and outbound movements are supported by complete, accurate documentation before goods are moved.
STORAGE & STOCK MANAGEMENT
- Store goods in designated locations in line with warehouse layout and segregation requirements.
- Maintain stock in an organised, accessible, and safe condition at all times.
- Update the stock ledger and inventory records promptly following every receipt, dispatch, or transfer.
- Conduct routine stock counts and participate in scheduled physical inventory checks.
- Flag discrepancies, damages, shortages, or near-expiry items to the Warehouse Coordinator without delay.
HOUSEKEEPING & SAFETY
- Keep the warehouse clean, orderly, and free of hazards at all times.
- Handle goods safely, using correct manual handling techniques and available equipment.
- Report any safety concerns, equipment faults, or damaged storage infrastructure immediately.
- Ensure fire exits, aisles, and emergency equipment are unobstructed at all times.
DOCUMENTATION & REPORTING
- Complete all required warehouse documentation accurately: GRNs, dispatch notes, transfer forms, bin cards, and stock movement logs.
- Support the Warehouse Coordinator in preparing stock reports, damage reports, and expiry reports as required.
- Maintain filing of warehouse documents in an organised, retrievable manner.
SKILLS & QUALIFICATIONS
- Grade 12 School Certificate.
- Degree or Diploma in Purchasing and Supply, Stores Management, Logistics, Supply Chain, or a related field.
- Member of the Zambia Institute of Purchasing and Supply (ZIPS)
- Minimum of 2 to 3 years of experience in stores or warehouse management.
- Proficiency in Google Sheets or Microsoft Excel is essential.
- Strong numerical accuracy and high attention to detail.
- High level of integrity, accountability, and discipline in following procedures.
- Experience with health commodities or medical supplies is an advantage.
- Good communication and teamwork skills.
WHAT WE OFFER
- Opportunity for Impact: Play a pivotal role in implementing a program that improves health outcomes for millions of schoolchildren, shaping the future of communities across Africa.
- Competitive Compensation: Receive a competitive salary and benefits package that reflects your expertise and commitment.
- Professional Growth: Access ongoing training, leadership opportunities, and engage in innovative projects that challenge and inspire you.
- Supportive Culture: Join a passionate, dedicated team that values collaboration and mutual support, fostering an environment where all contributions are recognized.
- Networking Opportunities: Collaborate with international organizations and enhance your network and influence in the public health sector.
