National Operations Manager



Posted on Thursday, September 7, 2023
iFarmer is an award-winning agri-fintech business focusing on innovative financial services for smallholder farmers. iFarmer uses agriculture expertise, agronomic machine learning, remote sensing, and mobile phones to deliver financing, high-quality agriculture inputs, optimized farm advises and creates access to markets that can improve profitability for millions of farmers.
We are on a mission to “Democratize Agriculture financing and Supply chain”.
iFarmer works closely with multiple stakeholders across the agriculture value chain. We are supported by organizations such as UNCDF, UNESCAP, Asia Accelerator, Falcon Ventures, Startup Bangladesh, UNDP Youth CoLab, Acumen, and more.
Agri Input

Operational Oversight and operations team set up:

  • Ensure 1 i-farmer operation with organizational goals and objectives.
  • Oversee the work of Agri Input national operations, building a national operational force, ensuring operational efficiency, process adherence, and effective individual performance.
  • Develop and implement operational strategies to optimize processes, enhance productivity, and drive continuous improvement.

Performance Management:

  • Set performance goals and KPIs for the operations team, ensuring they are aligned with overall business objectives: Revenue, recovery, customer onboarding and app usage
  • Monitor and evaluate the performance of Operations Executives/Specialists, providing regular feedback and coaching for their professional development.
  • Conduct performance reviews and implement performance improvement plans when necessary.

IFC and Input financing business Management:

  • Build and maintain strong relationships with IFC, for all operational matters and help i-farmer center business grow.
  • Provide necessary on ground operational support to IFC owners with company initiatives and projects.

Cross-Functional Collaboration:

  • Collaborate with other department heads, including sales, marketing, procurement, and finance, to ensure effective communication and coordination of operations activities.
  • Participate in cross-functional operations roadmap and provide input on operational matters and strategies.
  • Foster a collaborative and cohesive working environment to drive overall organizational success in mentioned geographic locations.

Reporting and Analysis:

  • Review reports and presentations prepared by the executives, providing guidance and feedback as needed.
  • Analyze operational performance data to identify trends, insights, and areas for improvement.
  • Provide regular reports to senior management on operational performance, highlighting key achievements, challenges, and recommended actions.

Risk Management:

  • Identify operational risks and develop strategies to mitigate them.
  • Implement risk assessment and management processes to ensure the smooth and uninterrupted operation of the business.
  • Work closely with the Operations Executives to develop and implement contingency plans to minimize disruptions.

Process Improvement:

  • Drive continuous improvement initiatives across operational processes, leveraging data analysis, industry best practices, and employee input.
  • Identify opportunities for automation, streamlining, and optimization of processes to improve efficiency, reduce costs, and enhance customer satisfaction.

Technology Adoption:

  • Evaluate and recommend technological solutions to enhance operational efficiency and effectiveness.
  • Work with the IT team to implement and integrate new technologies into existing systems.
  • Provide guidance and support to the Operations Executives/Specialists in leveraging technology for improved operations.
  • 5-10 years of experience in relevant field/operations
  • Graduate from a reputed university
  • Team Player, able to work remotely and agile
  • Multi tasker, confident and efficient communication skills
Other Benefits
  • Salary review: Once in a year
  • 2 weekly holidays
  • Group Insurance
  • Transportation Facility
  • Hospitalization benefits
Salary Range
Head Office
Application Deadline
Sep 21, 2023
Apply Procedure

If you think you are fit for this role, you are requested to send your updated CV to by mentioning "Application for National Operations Manager - Agri Input" in the subject line.