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• Lead the end-to-end design and strategy for the Unified Scholarship Interface in close partnership with DoSJE and allied government bodies, ensuring timely access to data, resources, and authorisations.​
  
• Coordinate, design, and deliver capacity-building workshops for government, technical, and field staff on new Standard Operating Procedures (SOPs) relevant to the integrated platform.​
  
• Work in close collaboration with Indus Action’s internal teams including tech, Citizen experience learning lab, RTE pod, and others to ensure seamless information flow in the organisation.
  
• Develop, implement, and standardise digital SOPs and user journeys based on research, stakeholder consultations, and field feedback.​
  
• Oversee project documentation, technical specification development, and vendor management to ensure robust digital infrastructure, user experience, and data security compliance.​
  
• Facilitate periodic review meetings with state partners, IT teams, and domain experts to assess progress, resolve bottlenecks, and make strategic course corrections.​
  
• Lead the establishment and operational oversight of a unified grievance redressal mechanism, ensuring prompt and effective resolution for scholarship applicants and stakeholders.​
  
• Foster collaborative relationships with key state functionaries and external partners to ensure seamless execution and problem-solving throughout the platform lifecycle.​
  
• Document best practices and lessons learned, supporting the replication and scaling of the model for other states and national partners.​
  

Requirements

• A master’s degree in public policy, information systems, management, social sciences, or a related field is preferred.
  
• At least 8 years’ experience in program management, e-governance, digital platform development, or government relations, with a preference for experience in social welfare or scholarship programs.​
  
• Proven success in leading large-scale tech-enabled projects with government entities, particularly in Rajasthan or similar state contexts.​
  
• Exceptional stakeholder engagement, analytical, communication, and project management skills.​
  
• Hands-on experience managing technology vendors, digital dashboards, and accountability frameworks.​
  
• Fluency in English and Hindi is required; proficiency in Rajasthani or other regional dialects is highly desirable.​
  
• Ability to work independently, prioritise multiple complex tasks, and deliver outcomes within tight deadlines.​
  

• Citizen-Focused Mindset, must prioritise vulnerable and marginalised students in every action.​
  
• Entrepreneurial Energy, should take ownership of time and resources to drive solutions.​
  
• Dealing with Ambiguity, should demonstrate composure and adapt through evolving requirements.​
  
• Growth Mindset, should approach each experience as a learning opportunity.​
  
• Collaboration, should be able to build productive partnerships inside and outside the government.​
  

Benefits