ABOUT US
Indus Action aims to enable over 800 million vulnerable citizens in India to move irreversibly out of extreme poverty by facilitating access to critical government support to which they are entitled. We partner with communities and governments to simplify access to education,livelihoods, healthcare and welfare, using tech and better design to navigate bureaucratic hurdles.
By 2030, we aim to impact 30 million people with adequate social protection. Since 2013, our program innovations have impacted 2 million+ citizens in accessing entitlements across the above workstreams. We are building a diverse, inclusive team that reflects the people we serve because real change needs every voice. Together, we’re making systems work for those who need them most.
ROLE BRIEF
Indus Action is seeking a young professional who can contribute to critical aspects of the e-Governance project in Karnataka and support the project lead in driving towards crucial outputs and outcomes. The project involves working with the state government department to strengthen their welfare delivery architecture of assisted tech (i.e. common service centres) and/or direct delivery (integrated portals) to ensure entitlements are seamlessly accessible to citizens. The role may also involve supporting operations in other states as per project requirements.
ROLE & RESPONSIBILITIES
1. Project Operations
- Operations Management: Support the day-to-day operations of projects within designated states, ensuring strict adherence to project terms and scope of work. This includes reviewing and re-designing workflows, auditing govt platforms, data analytics to generate insights, ideating on easing welfare accessing to citizens via assisted-tech.
- Cross-functional collaboration: Coordinate with various teams within Indus Action to drive key project outputs and outcomes.
2. Stakeholder Engagement
- Government Relations: Engage with government officials at multiple levels on specific project aspects. This includes working out of a government office at least three days a week.
- Community Outreach: Engage with citizens from economically and socially disadvantaged groups across diverse geographical areas. This entails travelling to rural and urban locations across the zone for consultations and data collection.
3. Research & Documentation
- Research & Analysis: Understand and document key aspects of the welfare delivery process. Support in primary and secondary research activities as part of the project deliverables.
- Documentation: Support the preparation of collaterals such as pitch decks, policy briefs, blogs, academic articles, and white papers to present research outcomes to stakeholders clearly and engagingly.
3. Monitoring & Evaluation
- M&E Planning: Contribute to developing and implementing the monitoring and evaluation plan and metrics for projects
- Data Analysis: Align project metrics with the organisation M&E framework for assessing project outcomes and measuring success against defined indicators.
- M&E Reporting: Adopt the existing organisational M&E Tools and/or platforms for efficient project reporting.
Benefits
COMPENSATION
Competitive as per market standards for non-profit organisations and organisation benchmarks.
WHY WORK WITH US
Join a mission that directly impacts millions of lives across India. At our organisation, your work doesn't just improve systems; it transforms how vulnerable citizens and families access the support they deserve. You will be part of a team that has helped millions access their rightful entitlements and aims to reach 30 million people by 2030. We offer more than just a job; we provide the opportunity to use technology and innovation as tools for social justice. Working alongside diverse communities and state governments, you will help redesign complicated processes into simple, accessible solutions that eliminate barriers to essential services. Indus Action is part of this commitment to create supportive working environments. Employees are expected to meet the highest standards of ethics in their professional and personal interactions. Indus Action strongly encourages applications from women, persons with disabilities and those from economically and socially excluded communities.
“We believe diversity makes teams stronger. We welcome candidates of all backgrounds, identities, and abilities to apply.”
