ABOUT INKOMOKO
Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. Inkomoko is opening a new INGO in Chad in 2024, with plans to support refugee and Chadian entrepreneurs across the country.
By 2030, Inkomoko Chad will work with more than 19,100 refugee and host community entrepreneurs, providing a combination of training, consulting, and access to finance/investment. All of our services ensure that businesses in Chad can thrive and contribute to the growth of Chad’s economy.
Founded in 2012, Inkomoko has worked with more than 60,000 entrepreneurs across East Africa. Inkomoko has 650+ staff in 40 offices across Rwanda, Kenya, Ethiopia, and South Sudan, and we are the largest lender to refugee entrepreneurs in Africa.
Through Inkomoko’s 2030 strategic plan, we are adding 4 additional countries to improve the lives of more than 7.6M people by serving more than 550,000 entrepreneurs and investing $150M into refugee & host communities across Africa.
INKOMOKO VALUES
All staff at Inkomoko are connected to a shared set of organizational values:
- Purpose: be solutions-oriented, produce high-quality work, be a global leader.
- Achievement: push yourself to reach beyond what you previously thought possible.
- Improvement: be humble, engage in continuous growth through open & accurate feedback.
- Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive.
- We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.
Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.
ABOUT THE OPPORTUNITY AND RESPONSIBILITIES
Inkomoko Chad Investment Officer is responsible for the items below:
DUE DILIGENCE AND INVESTMENT PREPARATION (60%):
- Respond to inquiries from prospective borrowers; support them to apply for our facility/investment products.
- Introduce the investment products to entrepreneurs, explaining the requirements for repayment and the seriousness of taking on debt financing.
- Conducts investment appraisal, collects detailed information (personal, business, and guaranties), and arranges to open a new investment account.
- Conduct due diligence on prospective borrowers, including site visits, document preparation, coordination with the Business Development Advisors and Business Associates, etc.
- Communicate all materials to the Senior Investment Officer/Investment Manager, and assist in preparing credit reports.
- Take photos of entrepreneurs, have them sign photo waivers, and ensure entrepreneurs’ stories are posted on the Kiva platform for fundraising with all correct information.
PORTFOLIO MANAGEMENT (20%)
- Offer excellent customer service through daily conversations, correspondence, and site visits as needed to maintain strong positive relationships with borrowers.
- Work with the Inkomoko Business Growth Services team to ensure borrower success, and Visit clients for monitoring.
- Maintain both delinquency and default rates below set rates during yearly goal setting,
- Track information about borrowers and communicate effectively with key stakeholders about client status.
- Actively participate as a key staff in the weekly Portfolio Review Meeting.
- Maintain a tracking system of borrower payments and contact information.
- Work with the Finance & Admin team to produce invoices for payments and monthly reconciliation of investment department transactions.
- Interact with government leaders, court systems and others for follow up on lack of payments.
- Ensure that we are adhering to the requirements of our Kiva partnership, including reporting and journaling.
- Other duties as assigned by supervisor
INVESTMENT MANAGEMENT SYSTEM (20%)
- Update both disbursements and investment repayments in the Investment Management System (CBS by Mifos)
- Maintain and demonstrate proficiency with investment software applications
- Work with system providers to utilize applications to fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance
- Assist with system parameters and design to meet the needs of multiple departments
- Manage user security access
- Ensure proper segregation of duties, develop and maintain work flows for all stages of investment
- Advise the Management team how to automate key lending processes
- Supervise all aspects of the investment operations. This supervision includes posting of payment, payoffs, and balancing, disbursing investment funds
- Ensure lending team is provided with updates and procedural changes
- Participates in the review and recommendations of operational systems and procedures
- Successfully interact with lending staff to improve accuracy and efficiencies of Investment management system
- Prepare related reports and administer the system
- Other duties as assigned by supervisor
WHO WE ARE LOOKING FOR
Inkomoko Chad Investment Officer is responsible for the items below:
- A University degree in Finance or other related field
- Must speak fluent French, Arabic, and English
- Experience in group savings and group lending is strongly preferred
- Experience in group lending products developments
- At least 2 years of experience in loan management, microfinance, capital leases, and access to finance for Micro and Small businesses is STRONGLY preferred
- Prior experience dealing with customers/debt in a lending environment
- Experience providing business advice to entrepreneurs
- Prior experience in Loan management system software
- Decisive individuals with ability to deliver unpleasant messages to the debtors and assertive enough to get the debtors pay off the entire debt
- Experience in managing difficult clients and reaching positive outcomes
- Very strong attention to details and good follow through
- Comfort with the civil court system, and previous experience in litigation preferred
- Unrelenting perseverance, personal integrity, and critical thinking skills
COMPENSATION & BENEFITS
This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:
- Competitive salary based on experience and negotiation, and potential performance-based bonus
- Incredible company culture, with opportunities for learning and growth
- Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
- Ability to make a significant social impact to your community
- Health insurance for self and family
- Staff savings and provident fund, negotiated bank rates for long-term employees
- Generous annual leave, parental leave, and sabbatical options.
TO APPLY
If you’re excited about this role, tell us about what you’ll bring to this growing company.
Please send your application through the provided link.
Application deadline is on the 28 February 2025 (applications are reviewed on a rolling basis, apply now!)
Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, women are strongly encouraged to apply. As a company, we have policies that ensure fair treatment in the application process.
NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks, the right to work in Chad, and other verification as needed.
