ABOUT INKOMOKO
Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.
In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.
Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa.
Inkomoko has 800+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.
INKOMOKO VALUES
All staff at Inkomoko are connected to a shared set of organizational values:
- Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
- Achievement: push yourself to reach beyond what you previously thought possible.
- Improvement: be humble, engage in continuous growth through open & accurate feedback
- Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
- We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.
THE OPPORTUNITY & RESPONSIBILITIES
Inkomoko is seeking experienced operations managers to be the new lead in each of our countries of operation. Reporting to the Managing Director, with a very close working relationship with the Operations Director, the successful candidate will be responsible for ensuring that our admin & operational processes are efficient, cost-effective, and aligned with our organizational goals. This role requires a proactive leader with a strong background in operations management, exceptional organizational skills, and a commitment to our mission.
Operational Strategy & Risk Mitigation
- Adapt and Implement operational strategies and procedures to ensure efficiency and effectiveness in Inkomoko operations across the country
- Contribute to the development and implementation of operational growth plans
- Identify and address operational challenges and opportunities to enhance performance
- Ensure compliance with organizational policies, local regulations, and international standards.
- Identify potential risks and develop mitigation strategies to safeguard the organization’s clients, team, assets, and reputation.
- Coordinate standardized operational processes across the 6 Kenyan locations to promote consistency, scalability, and knowledge sharing.
- Facilitate regular site visits and cross-location audits to identify location-specific challenges and integrate best practices.
- In collaboration with the security focal point person, develop emergency response protocols tailored to Kenya's diverse regions, including contingency planning for disruptions like supply shortages or security issues.
Administration Management:
- Manage and oversee the daily operations and facilities across all offices in the country, including office management, logistics, and facilities development and contracting
- Oversee the build of new facilities for Inkomoko’s growing operations, including site procurement, contractor management, design, etc.
- Implement fixes to the “Pain Points & Time Wasters” as developed in the Happiness Audit
- Implement and maintain administrative systems to improve efficiency and support strategic objectives.
- Oversee logistics and fleet management, including vehicle maintenance, transportation scheduling, and inventory tracking to support program delivery in remote or urban sites.
- Manage asset registers and maintenance schedules for equipment across all locations, ensuring accountability and minimizing downtime.
Procurement:
- Oversee the procurement processes across the country to ensure timely and cost-effective acquisition of goods and services
- Develop and manage vendor relationships, negotiate contracts, and ensure compliance with procurement policies.
- Monitor and analyze procurement activities to ensure Inkomoko applies social procurement standards (equitable demographics, environment, social, governance) to sourcing
- Integrate supply chain oversight to ensure seamless distribution of goods/services to the 6 locations, with a focus on cost efficiency and reliability in Kenya's market.
Staff Supervision and Development:
- Lead recruitment, onboarding, and retention efforts for operations staff, ensuring diverse hiring that aligns with Inkomoko's equity goals (e.g., prioritizing refugees, women, and local talent).
- Ensure compliance with Kenyan employment laws, including health benefits, contracts, and dispute resolution across sites.
- Supervise Ops and Admin Staff in multiple offices across the country to ensure smooth and efficient office operations, and ensure compliance with organizational standards.
- Lead, mentor, and develop the Ops and Admin Officers and other support staff
- Conduct regular performance evaluations and provide Radical Candor feedback
- Identify training needs and opportunities for staff development to enhance skills
- Hold regular meetings with all admin staff to ensure team cohesiveness
Budget and Financial Management:
- Manage operational budgets in collaboration with the finance department and managing director
- Monitor expenditures and ensure adherence to budgetary constraints.
- Prepare and present regular reports on operational performance, budget utilization, and cost-saving initiatives.
- Develop and track key performance indicators (KPIs) for operational efficiency, such as cost per location or process turnaround times, and use data analytics to drive improvements.
WHO WE ARE LOOKING FOR:
Successful candidates will embody our organizational culture and mission to support entrepreneurs. Our work environment is fast-paced, positive, solutions-oriented, and we have very high standards.
Qualifications Include:
- A true customer-service mindset to support employees for effective delivery of Inkomoko’s program work
- Bachelor's degree in Business Administration, Operations Management, or a related field
- Minimum of 7 years of experience in operations management, preferably within a social enterprise or similar environment.
- Proven experience in managing multi-site operations and supervising diverse teams.
- Excellent leadership, highly communicative, with strong interpersonal skills. One East African language preferred.
- Strong analytical and problem-solving skills, with a focus on driving continuous improvement and cost-savings strategies
- Proficiency in procurement software, such as ERP systems, e-procurement platforms, and MS Office
- Socially responsible operational experiences are strongly preferred, including processes which favor small-businesses, women and refugee-run businesses, and green business.
Competencies
- Leads Teams - Aligns the team with common objectives derived from the organizational strategy, fosters a shared mindset, and celebrates wins while recognizing team efforts.
- Builds Trust - Holds self and others accountable by clearly outlining responsibilities, tracking results, delegating effectively, building independence and demonstrating care for others, and being consistent in actions.
- Relationship Management - Establishes and maintains strong relationships with key stakeholders, partners, and community leaders, while anticipating and balancing the needs of multiple stakeholders.
This role is inside a high-growth, mission-driven social enterprise. By joining Inkomoko, you’ll access:
- Competitive salary, and potential Goal-based bonus
- Incredible company culture, including deep investment in your learning and growth
- Diverse colleagues and policies that show our commitment to equity and inclusion
- Talented, passionate, and committed team of colleagues across the region
- Ability to make a significant social impact to your community
- Health insurance, staff savings, parental leave, sabbatical, and more benefits.
How To Apply
If you’re excited about this role and have skills to match, please submit your cover letter and CV through the application portal.
Tell us about what you’ll bring to this growing company. Application Deadline is 18th February 2026
Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process.
NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.
All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the Inter Agency Misconduct Disclosure Scheme, In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual misconduct, fraud, or abuse. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
