ABOUT INKOMOKO
Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.
In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.
Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa.
Inkomoko has 800+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.
INKOMOKO VALUES
All staff at Inkomoko are connected to a shared set of organizational values:
- Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
- Achievement: push yourself to reach beyond what you previously thought possible.
- Improvement: be humble, engage in continuous growth through open & accurate feedback
- Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
- We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.
Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.
ABOUT THE ROLE & RESPONSIBILITIES
The IT Infrastructure & Systems Administrator is an existing position within the Digital Transformation Department reporting to the Regional Senior IT Infrastructure & Systems Admin. As Inkomoko continues to expand its technology footprint to support hybrid work environments and client-facing digital programs, this role is critical in ensuring secure, scalable, and high-performing IT systems across Rwanda.
The IT Infrastructure & Systems Administrator is responsible for delivering enterprise-level IT support, maintaining infrastructure reliability, and strengthening systems security while ensuring excellent internal customer service. The role includes the following responsibilities:
Tech Support (40%)
- Manage and respond to IT requests using the IT Service Desk management tool in accordance with defined SLAsContinuously update and improve the IT Service Desk knowledge base
- Provision and deprovision user accounts across systems (Microsoft 365/Google Workspace, CBS, ERP, IMS, CRM systems, cloud platforms, VPN, etc.)
- Configure and deploy staff laptops, email accounts, calendar access, collaboration tools, and secure endpoint policies
- Provide user training on company technologies including ERP/CRM systems, productivity suites, cybersecurity awareness, and general IT best practices
- Troubleshoot ERP, CRM, financial systems, and internal applications, prioritizing mission-critical teams such as Finance, Executive Leadership, and Country Managing Directors
- Deliver high-quality, timely technical support to both in-office and field-based staff
- Conduct proactive support visits to field offices as required
- Plan, test, and implement software upgrades and patches
Infrastructure & Network Administration (20%)
- Support the administration of office network infrastructure including firewalls, switches, access points, VPN tunnels, and internet redundancy solutions
- Monitor network performance, availability, and security on a daily basis; escalate complex issues when necessary
- Maintain up-to-date network diagrams, asset documentation, and configuration records
- Enforce ICT policies and acceptable use standards across the organization
- Ensure endpoint protection, patch management, and antivirus systems remain current and compliant
- Support implementation of cybersecurity controls, backup systems, disaster recovery planning (RTO/RPO alignment), and business continuity measures
- Contribute to infrastructure improvement projects that enhance availability, performance, and security
IT Asset & Systems Management (20%)
- Manage procurement, configuration, and lifecycle management of IT assets including laptops, printers, tablets, projectors, and networking equipment within approved budgets
- Conduct quarterly preventive maintenance of IT devices and infrastructure components
- Maintain accurate asset inventory records and ensure proper tagging and tracking
- Manage vendor relationships and oversee hardware repairs, ensuring timely turnaround and documentation
- Track warranties, licenses, and renewals for software and hardware systems.
Systems, Data & Collaboration Platforms (20%)
- Support monitoring and evaluation systems such as KoboToolbox, Power BI, and other data collection and analytics platforms
- Administer collaboration tools including Zoom, Slack, shared drives, and meeting room technologies
- Serve as technical lead for company-wide meetings, special events, and retreats requiring IT setup
- Support ERP system improvements and integrations in collaboration with the Digital Transformation team
- Assist in automation initiatives and digital optimization projects.
WHO WE ARE LOOKING FOR
- Minimum five (5) years of progressive experience in IT support, systems administration, or infrastructure management within East Africa
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
- Professional certifications (e.g., Microsoft, AWS, Fortinet, ITIL, Cisco) are an added advantage
- Demonstrated experience with cloud platforms, enterprise productivity suites, networking fundamentals, and cybersecurity best practices
- Strong documentation and systems thinking capability
- Must be fluent in English & Kinyarwanda.
Key Competencies:
We are looking for someone who;
- Manages Diverse Relationships – Builds strong working relationships across cultures and communication styles, demonstrating professionalism and empathy in support delivery.
- Delivers with Ownership – Proactively plans, prioritizes effectively, and follows through on commitments with minimal supervision.
- Technically Proficient – Applies structured troubleshooting methodologies and continuously strengthens expertise across infrastructure, cloud, and systems administration.
- Security & Compliance Mindset – Understands risk, applies appropriate controls, and promotes responsible technology usage.
- Continuous Improvement Orientation – Identifies inefficiencies and contributes to automation and digital transformation initiatives.
WHAT YOU’LL GET
This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:
- Competitive salary, and potential Performance-based bonus
- Incredible company culture, with opportunities for learning and growth
- Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
- Ability to make a significant social impact to your community
- Health insurance for self and family
- Staff savings and provident fund, negotiated bank rates for long-term employees
- Generous annual leave, parental leave, and sabbatical options.
TO APPLY
If you’re excited about this role, please submit your application through the jobs portal (1 page for the cover letter). Tell us about what you’ll bring to this growing company.
DEADLINE: 11 March 2026. Applications are reviewed on a rolling basis, please apply as soon as possible!
Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process.
NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.
All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the Inter Agency Misconduct Disclosure Scheme, In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual misconduct, fraud, or abuse. By applying, the job applicant confirms his/her understanding of these recruitment procedures.
